Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Customer Success
- Customer Success Operations Manager
- Customer Success Operations Analyst
- Customer Success Operations Specialist
- Customer Success Operations Coordinator
- Customer Success Operations
- Customer Success Operations Intern
- Customer Success Operations Director
- Customer Success Manager
- Customer Success Operations Associate
Some similar recruitments
Manager, Customer Success Management
Recruited by MongoDB 8 months ago
Address New York, United States
Operations Project Manager, Customer Success
Recruited by Square 8 months ago
Address New York, NY, United States
Customer Success Manager - Saas
Recruited by Navina 8 months ago
Address New York, United States
Customer Success Specialist Jobs
Recruited by Vcheck Global 8 months ago
Address New York, NY, United States
Customer Success Representative Jobs
Recruited by Blinq 8 months ago
Address New York, NY, United States
Customer Success Systems Administrator
Recruited by TIDAL 8 months ago
Address New York, NY, United States
Director, Customer Success - Amer
Recruited by Ivalua 8 months ago
Address New York, NY, United States
Customer Success Consultant Jobs
Recruited by Hunova 8 months ago
Address New York City Metropolitan Area, United States
Manager, Customer Success Jobs
Recruited by Pure Storage 8 months ago
Address Greater Syracuse-Auburn Area, United States
Sr Customer Success Manager
Recruited by Kasmir Associates 8 months ago
Address New York, United States
Customer Success Analyst Jobs
Recruited by Spring Health 8 months ago
Address , New York
Scaled Customer Success Manager
Recruited by Ramp Financial 8 months ago
Address , New York
$93,500 - $110,000 a year
Customer Success Manager (Us)
Recruited by Burt Intelligence 9 months ago
Address , New York, 10010
Customer Success Strategy & Operations Manager, Linkedin Sales Solutions
Recruited by LinkedIn 9 months ago
Address New York, NY, United States
Customer Success Manager - East
Recruited by Wiz 9 months ago
Address New York, NY, United States
Customer Success Coordinator Jobs
Recruited by Confidential 9 months ago
Address New York, United States
Customer Success Director Jobs
Recruited by impact.com 9 months ago
Address Buffalo-Niagara Falls Area, United States
Director, Customer Success - Remote | Wfh
Recruited by Get It Recruit - Marketing 9 months ago
Address New York, NY, United States
Customer Success Specialist Jobs
Recruited by CoachMePlus 9 months ago
Address Buffalo, NY, United States
Manager, Customer Success Jobs
Recruited by Thoropass 9 months ago
Address New York, United States
Enablement Manager (Customer Success)
Recruited by monday.com 9 months ago
Address New York, United States
Vp Of Customer Success At Ai Customer Insights Saas
Recruited by Grey Matter Recruitment 9 months ago
Address New York, United States
Customer Success Manager (Fl)
Recruited by Lexia Learning 9 months ago
Address Florida, United States
Customer Success Associate Jobs
Recruited by Copyleaks 9 months ago
Address New York City Metropolitan Area, United States
Vp Of Customer Success
Recruited by Jobot 9 months ago
Address Brooklyn, NY, United States
Customer Success Manager - (Key Accounts)
Recruited by Inspectorio 9 months ago
Address Florida, United States
Customer Success Specialist Us
Recruited by Ventrata 9 months ago
Address New York, United States
Customer Success Specialist Jobs
Recruited by The Association Partner (TAP) 9 months ago
Address Florida, United States
Customer Success Operations Manager
Company | Yotpo |
Address | New York, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-04 |
Posted at | 10 months ago |
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.
We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.
You can hear all about it in our latest brand video.
Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.
As Yotpo’s Customer Success Operations Manager, you will be a trusted advisor to CS leadership, focused on strategic planning, CS optimization and business operational support. You will partner with many cross-functional teams such as finance, sales, marketing, operations, and others. This is a high impact role, with quickly changing priorities and demands. You will think strategically, arrive at a focused execution plan, and manage the plan to fruition. Examples of projects can range from the very strategic to the very operational and focus on some of the many areas, such as Go-To-Market planning, customer journey playbook, data quality, business planning, and business performance review.
We are looking for highly passionate candidates who have relentless curiosity, a startup mindset, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively.
How you’ll make an impact:
About Yotpo US:
Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal-opportunity employer, where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.
Base Salary $100,000 - $120,000
Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.
We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.
You can hear all about it in our latest brand video.
Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.
As Yotpo’s Customer Success Operations Manager, you will be a trusted advisor to CS leadership, focused on strategic planning, CS optimization and business operational support. You will partner with many cross-functional teams such as finance, sales, marketing, operations, and others. This is a high impact role, with quickly changing priorities and demands. You will think strategically, arrive at a focused execution plan, and manage the plan to fruition. Examples of projects can range from the very strategic to the very operational and focus on some of the many areas, such as Go-To-Market planning, customer journey playbook, data quality, business planning, and business performance review.
We are looking for highly passionate candidates who have relentless curiosity, a startup mindset, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively.
How you’ll make an impact:
- Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, retention and churn analysis, etc.)
- Create executive-level presentations for both local and global leadership reviews; organize quarterly business reviews.
- Define key performance metrics and targets, create reports and dashboards to derive insights into the health of the business, identify areas of weakness and present improvement recommendations to CS leadership.
- Drive forecast management excellence to ensure sustained, predictable growth across all business units, coordinate weekly forecast calls to track status of main initiatives.
- Orchestrate the design and implementation of all aspects of the Go-To-Market plan under the annual planning cycle. This includes resource allocation, compensation, etc.
- Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.
- Ability to translate complex information into easily consumable insights
- Self-starter and high degree of motivation to go above and beyond the task at hand
- Excellent communications and presentation skills
- Experience with quantitative analysis and financial modeling
- 3+ years of professional experience, ideally in consulting or CS strategy/business operations roles
- Experience in fast growing tech startup / B2B SaaS / e-commerce.
About Yotpo US:
- Individualized career development, rewards, and recognition.
- Company-sponsored 401K matching.
- 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
- Pre-tax Commuter and Healthcare benefits.
- Wellness and philanthropic programming and events.
- Meet the team: Yonatan Gorfung, Christopher Banks, Danielle Berkowicz
- 100% coverage of employee dental + vision premiums.
- We are working in a hybrid capacity, spending 3 days per week in our NYC office
- Flexible Time Off (FTO) policy, sick time, and paid holidays.
- Equity in options.
- Comprehensive life and disability insurance.
- Learn more about our Recruiting Process!
- Comprehensive paid leave for new parents and Dependent Care FSA.
Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal-opportunity employer, where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.
Base Salary $100,000 - $120,000
Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago