Sr Customer Success Manager

Company Profile:

Our company is focused on revolutionizing digital engagement. By equipping content providers and media entities with tools to foster positive dialogues, they are effecting a constructive transformation in the online realm. The commitment of the organization to cultivating a more secure and inclusive digital environment harmonizes with its objective of nurturing resilient communities and augmenting audience interactions.

• Hybrid 2 days in the office (NY) Role
• $400M Funded
• Late Series Stage - Gearing up towards an IPO

Role Description:

In your role as a Customer Success Manager (CSM), you will:

• Collaborate with the Sales and Research & Development teams to cultivate and enhance relationships with our publishing partners.
• Analyze performance metrics to foster partner revenue growth and recognize opportunities for upselling and expansion.
• Exhibit a profound mastery of relevant products.
• Aid the Partner Success team by orchestrating onboarding processes and software integrations for major media publishers, overseeing internal and external resources.
• Convey insights from partners to the product management team, specifically concerning new product development features.
• Proactively offer exceptional service to our collaborators, understanding their business needs, and delivering top-tier assistance.

Required Qualifications:

• Previous experience in technical account management, spanning the realms of SaaS, publishing technology, or advertising technology. Possessing excellent relationship management and customer service skills.
• A positive and vibrant disposition, coupled with an unwavering zeal for relationship management. Aspiration is to ensure clients encounter the most exceptional experience possible.
• Exceptional analytical prowess, combined with a sound grasp of web technologies, digital media revenue ecosystems, and web advertising measurements and analytics.
• A comprehensive understanding of advertising and media technology, coupled with experience in handling interactions with technical client teams, would be advantageous.
• A sales-oriented mindset with a demonstrated history of boosting revenue by expanding and upselling publisher or SaaS accounts.

Benefits You Will Get:

• Premium health benefits including comprehensive vision, medical, and dental.
• Uncapped PTO policy!
• Phone reimbursement.
• Team events, holiday parties, and outings
• 401k + matching up to 4%.
• Telehealth plan with 24/7
• Company-sponsored Life and Accidental insurance.
• Access to a dedicated team of physical and mental healthcare providers.