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Customer Success Systems Manager
Company | TIDAL |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Musicians |
Expires | 2023-08-17 |
Posted at | 9 months ago |
Company Description
- Work with stakeholders to identify technical needs and translate them into requirements, then recommend technology solutions that best meet our business objectives
- Stay up-to-date with industry trends and best practices in technical operations architecture
- Develop and maintain relationships with technology vendors and service providers
- Develop and maintain system architecture diagrams, data flow diagrams, and other documentation to ensure our technology systems are well-designed and efficient
- Develop and deliver training programs for technology systems and best practices
- Design and oversee the implementation of technology tools and systems that enable TS teams to achieve their KPIs and strategic goals
- Ensure that technology systems are scalable, reliable, and secure
- Build productive cross-functional working relationships with partner teams including engineering, product management, product marketing and content operations
- Experience working independently and collaboratively with cross-functional teams
- 5+ years of experience with multi-channel ticketing systems (i.e. Zendesk, Salesforce Service Cloud), customer relationship management (CRM) systems (i.e. Salesforce)
- A customer-centric approach to problem-solving and automating processes
- Proficiency in at least one area of technology/computing (i.e. Python, Javascript, SQL), with previous programming experience
- Curiosity for technology and a desire for continuous learning
- Experience supporting a global multi-channel Technical Support, Professional Services and Sales Engineering team
- Paid parental and caregiving leave
- Learning and Development resources
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid time off (including 12 paid holidays)
- Healthcare coverage (Medical, Vision and Dental insurance)
- Employee Stock Purchase Program
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Paid Life insurance, AD&D, and disability benefits
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