Senior Client Success Consultant

Curinos is currently seeking a Senior Client Success Consultant to help our clients reach their deposit portfolio objectives using Deposit Optimizer, the largest globally installed deposit product management solution. The position is a hybridposition, targeting 1-2 days / week in the office, located in New York City, NY. The ideal candidate is a natural problem solver who is passionate about delivering value to clients through the application of analytics. You demonstrate an ease with complex quantitative analysis, a drive to succeed, and creativity in problem solving.

The Role

The Senior Client Success Consultant will manage a portfolio of Curinos Optimizer clients. They will be the clients’ champion, guiding them to success with Curinos platforms from early implementation and onboarding, to supporting day-to-day needs, to use case / value realization, to managing renewal cycles. On a daily basis, the Client Success Consultant will work with their team and the client teams to tackle individual challenges, deriving insights from data analytics and modeling to drive real impact.

Responsibilities Include:

• Client Work:
  • Know clients’ strategies inside and out
  • Build relationships with client senior executives and leadership within product management, pricing, treasury, and analytics teams and drive demand for Curinos products and analytics
  • Help clients realize value through deposit product management and pricing optimization – lead strategic sessions with client executive teams to identify upside opportunities
  • Provide our clients with timely support for questions about both our solutions platform and industry experience – know when to bring in company subject matter experts to provide additional support
  • Design and lead solutions training sessions to help our clients find value in the analytics
• Identify unmet client needs / unsolved challenges clients are facing through consistent interaction with our clients
• Build relationships with client senior executives and leadership within product management, pricing, treasury, and analytics teams and drive demand for Curinos products and analytics
• Business and Product Development:
  • Identify unmet client needs / unsolved challenges clients are facing through consistent interaction with our clients
  • Identify opportunities for existing Curinos solutions to meet client needs – set up introductions between the appropriate Curinos and client contacts
  • Identify product enhancement opportunities based on client needs to help shape the product roadmap
    
• Gather and define business requirements for new solutions implementations and/or existing client projects
• Know clients’ strategies inside and out
• Identify product enhancement opportunities based on client needs to help shape the product roadmap
• Design and lead solutions training sessions to help our clients find value in the analytics
• Onboard and develop new employees
• Foster a team culture of customer centricity and excellence
• Provide our clients with timely support for questions about both our solutions platform and industry experience – know when to bring in company subject matter experts to provide additional support
• Management
  • Foster a team culture of customer centricity and excellence
  • Manage team workloads, prioritization, and work product
  • Work with other team leaders on organizational or process initiatives
  • Onboard and develop new employees
• Managing Implementations/Projects:
  • Manage project timelines, budgets,and deliverables for client implementations
  • Gather and define business requirements for new solutions implementations and/or existing client projects
• Work with other team leaders on organizational or process initiatives
• Manage project timelines, budgets,and deliverables for client implementations
• Manage team workloads, prioritization, and work product
• Identify opportunities for existing Curinos solutions to meet client needs – set up introductions between the appropriate Curinos and client contacts
• Help clients realize value through deposit product management and pricing optimization – lead strategic sessions with client executive teams to identify upside opportunities

• Proven track record of managing teams to deliver complex, time-sensitive work to clients, across multiple client workstreams
• 10 years’ experience client facing consulting with the Retail Banking, Financial Services, (experience in Retail or Commercial Deposits is a bonus) industries
• Passion for helping clients, with a service-oriented attitude
• Ability to travel as needed for client meetings; can range from 0% to 50% depending on engagement, but will most likely be up to a few days per month
• Comfortable with data-driven analytics and with analytical and complex problems
• Previous experience in a Client Services or Deposit Management role, a plus
• Excellent organizational and time management skills; attention to detail
• Bachelor’s Degree required
• Experience with leading implementations and initiatives within SaaS
• Demonstrated people and project management skills; experience running multiple projects at once
• Strong storytelling, data visualization, and presentation skills

Base Salary Range: $175,000 - $190,000;plus bonus.

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead, and apply. You could be just what we need!

Why work at Curinos?

• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
• Regular social events and networking opportunities
• Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services
• Flexible working options, including home working, flexible hours, and part time options, depending on the role requirements
• Learning and development tools to assist with your career development
• Collaborative, supportive culture, including an active DE&I program
• Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!
• Work with industry leading Subject Matter Experts and specialist products

Inclusivity at Curinos

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.