Scaled Customer Success Manager

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp is the all-in-one solution designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 15,000 businesses on Ramp save an average 3.5% more and close their books 8x faster.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.

Valued at $8.1 billion, Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, a CNBC Disruptor, and a TIME100 Most Influential Company.

About the Role

Scaled Customer Success owns the activation, growth, and retention of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.

What You’ll Do

• Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
• Help us maintain an industry leading satisfaction rate with our customers
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
• Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
• Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 14-30 days and <2 calls
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
• Have the ability to grow, develop and learn in a fast-paced, start-up environment

What You’ll Need

• Excellent verbal and written communication skills
• Ability to anticipate customers’ needs and position product solutions accordingly
• Proven track record meeting weekly or monthly KPIs
• Exceptional project management and time management skills
• Desire for ownership and growth in the role over time
• Minimum 2 years of experience in sales, customer success, or product operations experience in a B2B organization

Nice to Haves

• Experience with financial services sales
• Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience at a high-growth startup

Compensation

• The annual salary/OTE range for the target level for this role is $93,500-$110,000 + target equity + benefits (including medical, dental, vision, and 401(k)

Ramp Benefits (for U.S. based employees)

• Pet insurance
• Please note only 401k contributions made while employed by Ramp are eligible for an employer match
• Relocation support
• WFH stipend to support your home office needs
• One Medical annual membership
• 401k (including employer match)
  • Please note only 401k contributions made while employed by Ramp are eligible for an employer match
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• Parental Leave
• Partially covered for your dependents
• Wellness stipend
• 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership