Customer Service Representative - Bilingual - Nights

Bilingual Customer Service Representative - Nights

From $23 to $27 per hour (plus a $4 shift differential)

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.

Hours: Friday - Tuesday, 9 PM to 5:30 AM.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities

• Communicate with customers via phone, email and chat.
• Respond to shipping inquiries and answer order status questions.
• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
• Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
• Provide knowledgeable answers to questions about products, pricing and availability.
• Solve customer problems and find the best possible solutions.
• Help customers navigate Uline's website and place orders online.

Minimum Requirements

• Bilingual (English / Spanish) – 100% fluent in both verbal and written forms.
• Desire to provide the best possible experience for our customers.
• High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree preferred.
• Thrive in a fast-paced environment with coaching support.

Benefits

• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
• Bonus programs that include annual performance, sales goals and profit sharing.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• 401(k) with 5% employer match.

Employee Perks

• Best-in-class, clean, modern facilities.
• Beautifully maintained walking trails.
• First-class fitness center.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!