Customer Service Representative Jobs

Revtrax, a leading company in the marketing and advertising industry, is seeking a professional and experienced Customer Service Representative to join our team. In this role, you will be responsible for working with customers and clients to ensure timely and effective communication to address any questions or concerns they may have. The ideal candidate must be able to handle a fast-paced environment while maintaining a strong sense of professionalism and customer-focused service.

Responsibilities

• Troubleshooting technical problems for customers and resolving issues in a timely and effective way
• Troubleshooting technical problems for customers and resolving issues in a timely and effective way
• Developing, building and maintaining relationships with customers and clients
• Responding to incoming calls and inquiries from customers, clients or partners
• Updating and maintaining customer databases and other customer information systems
• Continuously improving customer experience, identifying customer needs and making recommendations
• Providing timely, accurate and complete information to customers about their accounts or issues

Requirements

• Bachelor's degree in Business Administration or a related field
• Minimum of 2 years experience in customer service industry
• Excellent written and verbal communication skills
• Strong attention to detail and organization skills
• Familiarity with CRM and ticketing systems is a plus
• Strong desire and commitment to provide excellent customer service.
• Ability to multitask and work independently as well as part of a collaborative team

Benefits

• Work From Home
• Family Leave (Maternity, Paternity)
• Wellness Resources
• Health Care Plan (Medical, Dental & Vision)
• Training & Development
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)