Customer Service Representative Jobs

Our client is looking for a Customer Support/Operations Support Specialist to join their team remotely!

**This is a W2 contract opportunity to start***

Responsibilities

• Answer phone inquires from customers.
• Provides support to Corporate Data Operations team with general departmental tasks.
• Participates in Quality Assurance testing of system enhancements as identified by senior staff.
• Distributes information to customers/clients regarding violations to reporting requirements for listed companies.
• Assists with verification of documentation related to public company dividend/distribution announcements.
• Handles issues with clients, exchanges, and internal customers.
• Follows procedures for record retention filings.

Qualifications

• Must be capable of multi-tasking in high paced environment.
• Bachelors Degree Required
• Problem solving: Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Impact: works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• At least 1 - 3 years' of relevant work experience
• Has developed proficiency in a range of processes or procedures through job-related training and considerable on the job experience.
• Technical Skills & Requirements: Active Listening: Demonstrates attention and listens to others, being considerate of others opinions. Shows basic understanding of nonverbal behavior when listening and communicating.
• Ability to multi-task, organize, and prioritize work
• Demonstrates basic understanding by answering questions appropriately and escalating questions as needed.
• Applies experience and skills to complete assigned work within own area of expertise.
• Interpersonal skills: Exchanges straightforward information, asks questions and checks for understanding.