Customer Service Representative Jobs

Our Client is a leading cargo airline with a global reach and a focus on excellence. They offer a unique opportunity to be part of a dynamic and fast-paced industry. Their modern fleet coupled with cutting-edge technology, ensures efficient and secure cargo operations. As a company committed to career development, they provide avenues for growth, specialized training, and exposure to various facets of the air cargo industry.

As a Customer Service Representative, you will act as a liaison, provide product/service information, and efficiently resolve customer issues

Responsibilities

• Update reservations according to manifest
• Assist agents with amendments (CCA)
• Manage large volumes of emails and incoming calls
• Generate booking sheets and prioritize load for flights
• Provide excellent service, respond promptly to inquiries, and maintain high customer satisfaction
• Meet personal and team quotas for airfreight bookings and rate request
• Identify and assess customer needs to achieve satisfaction
• Handle customer complaints, offer solutions within time limits, and ensure resolution
• Build trusting relationships through effective communication
• Complete daily flight reports and log discrepancies
• Process air cargo reservations, modifications, and tracing; escalate complaints across various channels

Job Requirements

• Strong phone handling and active listening skills
• Excellent written and verbal communication skills
• 1+ years in customer support or client service representation with a Cargo Airline company
• Detail-oriented, customer-oriented, and proactive attitude
• Energetic with a strong work ethic
• Knowledge of airline booking systems (Priority, IBS, SkyChain, Cargospot, or similar)
• High School Diploma

What they offer

• 401K
• Career Development and Growth
• Fully covered Health, dental and vision insurance
• PTOs
• 1-2 days a week to work from home!
• Discounted airline fares
• Strong Company Values: commitment to safety, reliability, and customer satisfaction
• Global Company
• Dynamic Work Environment
• Modern Fleet and Technology

Full-time position, from 9 am to 5 pm.

No sponsorship at the moment.

Join their team and enjoy competitive compensation, a robust benefits package, and the excitement of working in a globally renowned cargo airline company!