Customer Service Representative Jobs

Are you hospitality driven? Do you have a passion for quality, fresh foods and the finest specialty
products? Customer Sales Representatives are Citarella's front-line team responsible for receiving,
managing, and directing all incoming telephone calls while providing the highest quality guest
experience to each and every caller. Ideal candidates will have a passion for food and a desire to learn
about the quality of our products and ingredients with sophistication.

HOURLY PAY RANGE: $18-$23 DOE

Responsibilities:

• Manage and provide superior customer service on every call: take orders, tactfully listen to

and resolve customer complaints, inquiries, price and product availability and maximizing
sales/profits.

• Provide support and clear communication with Store Team Members, Managers, etc.

pertaining to customer orders and inquiries via email/phone.

• Serve as a resource of product knowledge to customers and answer/direct calls as needed
• Properly document all communication between caller and representative.
• Perform additional duties as required

IN RETURN, WE OFFER:
Competitive Wages, Medical/Dental /Vision benefits, Company Sponsored Life Insurance, Flexible
Spending Accounts, Employee Discounts, Paid Time Off, 401k Retirement Savings Plan with Company
Match.
Citarella is an Equal Opportunity Employer (EOE

Requirements: