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Customer Service Representative (New York)
Company | PLS Financial Services |
Address | Jamaica, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-14 |
Posted at | 10 months ago |
Overview
- Resolving customer complaints or referring complaints to the Store Manager for resolution
- Providing outstanding customer service to ensure repeat business
- Following company policies and procedures
- Maintaining a balanced cash drawer
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Completing all transactions accurately, including cash handling
- Using multiple computer applications to access information and process transactions
- Promoting our products and services to current and potential customers
- Performing other duties as instructed by management
- Maintaining a safe, organized, and clean environment
- Exceptional attention to detail and ability to multi-task
- English/Spanish bilingual is a plus
- Professional appearance and demeanor
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- Strong verbal communication
- Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
- Ability to drive sales
- Ability, willingness, and comfort to engage with customers
- Must be able to sit and/or stand for long periods of time.
- Ability to lift 15 lbs.
- Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels
- Teamwork
- Results
- Customer Focus
- Integrity and Trust
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