Remote Bilingual Customer Service Representative, Member Services

• Responds promptly, accurately, and effectively to all calls in a polite and professional manner.

• Acts as a liaison between our internal and external customers.

• Responds to all calls timely and have a clear understanding of call avoidance, such as but not limited to: short calls, intentional disconnects, inappropriate transfers and inappropriate use of hold button.

• Performs data input in a highly accurate and timely manner on all customer contacts.

• Simultaneously accesses multiple databases while addressing customer’s needs.

• Clearly explains all policies and procedures on both incoming and out-going calls. On an ongoing basis, educates members about their benefits and MVP’s procedures.

• Develops a comprehensive understanding of all lines of business. Has the technical skills required to be able to perform task efficiently.

• Delivers information in a clear and confident manner.

• Performs other duties as assigned.

• Strong problem solving ability with effective oral and written communication skills

• Have strong interpersonal skills and exhibit good judgment

• Demonstrated excellent customer service skills including superior accountability and follow through

• Demonstrated PC skills using Microsoft applications

• Bilingual (Spanish speaking) excellent telephone/communication skills

Remote Work Requirements:
This position may be worked remotely (virtually) from within one hour distance of Rochester, Tarrytown or Schenectady.

The candidate must be able to work from home and perform the position duties in a virtual setting. The home office setting must have reliable internet provided by the candidate. Office equipment required to perform the job duties will be provided and it is the responsibility of the candidate to keep the equipment in working order. The home office setting must be a quiet, private, and dedicated workspace during the assigned work hours.