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Service Business Development / Customer Service Representative - Bmw
Company | Rallye BMW |
Address | Westbury, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Motor Vehicle Manufacturing |
Expires | 2023-09-07 |
Posted at | 8 months ago |
The Rallye Motor Company, Long Island's premier luxury automotive group, has an immediate career opportunity in our BMW Service Business Development Center (BDC) for a BDC Representative! The BDC representative will supplement the service team by booking service appointments, answering client inquiries, and conducting follow-up calls, while promoting BMW standards for superior customer service experience. If you are someone with outstanding customer relations and follow up skills and looking for a company that encourages growth, development and opportunities for advancement, we encourage to you to apply! The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base, wants be a part of an outstanding team, enjoy holidays off and excellent benefits!
Responsibilities for this position include, but are not limited to:
Requirements
Responsibilities for this position include, but are not limited to:
- Verify customer’s need for alternative transportation (Rental, Shuttle, Taxi, & Loaner vehicle)
- Establish ongoing consulting relationship with customers by being available during normal hours to answer questions, explain additional repairs needed
- Establish working agreement with the customer by determining and verifying customer's service needs and recording them along with current vehicle and customer information on the repair order (phone number & email address).
- Advise customer of early or late vehicle drop off and pick up procedures (i.e. Early Envelope, drop box location, or fax in reservation confirmation form).
- Follow up with customers who missed their appointments. Confirm customer appointments
- Coordinate with the Service Manager, Service Advisors, or other retail center personnel in order to communicate with customers and technicians regarding repair work. Determine time of completion.
- Promote the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs and by thoroughly understanding the BMW products and service lines.
Requirements
- Previous automotive BDC, customer service, and/or phone sales experience required
- Outstanding Customer Service Skills
- Excellent verbal/written communication and organization skills
- Must be available to work Saturdays
- Professional personal appearance
- Outgoing and patient personality with outstanding customer relations ability
- Trainable in various computer systems
- Flexible Schedule
- Additional voluntary benefits including Aflac and LegalShield!
- Paid holidays!
- Employee Assistance Program.
- 401K plan.
- Company paid life insurance and optional additional coverage.
- Great benefits package including medical, dental and vision coverage for employee & family!
- Paid time off!
- Voluntary short term and long term disability available.
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