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Company | Nestlé Nespresso SA |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Food and Beverage Services |
Expires | 2023-08-25 |
Posted at | 9 months ago |
At Nespresso we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. We're committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with first-rate opportunities to push the boundaries of coffee exploration.
- Participate in pilot projects as requested; inclusive of creating/developing standard operating procedures for the entire COE and Outsourcer partner.
- Handle B2C prospects, register new B2C customers, drive sales through customer interactions, handle machine questions, answer information requests or complaints and bring the most appropriate answer/solution according to COE Guidelines aiming at first contact resolution as well as ensure database integrity.
- Effectively trouble-shoot and evaluate the needs of each customer to identify the best solution in the interest of providing an outstanding and personalized customer experience.
- Solve customer requests, raised through any channel of contact using the right tone of voice adapted to the channel and situation.
- Handle in-bound call contacts from customers who have questions or concerns about technical issues with their equipment or services.
- Outbound calling to members / stakeholders for various activities.
- Perform additional tasks, duties or special projects as assigned by direct Supervisor.
- 1+ years of experience working in a customer-service role, preferably in a call-center environment.
- Must possess strong time management and problem-solving skills, with the ability to multi-task and prioritize customer needs.
- Ability to work under pressure to meet tight deadlines with minimal supervision.
- High School Diploma or GED required; Bachelor’s degree is preferred.
- Demonstrated proficiency with MS Office (Word/Excel/PowerPoint/Outlook) and MS Teams.
- Must have excellent customer service, communication (oral and written) and follow-up skills.
- Must have full availability Monday to Saturday, including the ability to work mornings, afternoons and evenings as required.
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