Customer Service Representative - First Notice Of Loss (Unlicensed)

Why Foundever™

Go further with Foundever™. Are you ready to move your career forward?. At Foundever, we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including lf56b12dd7274483cad2bc569d50d1618FoundeverAbout Us
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Job Summary
Summary of Responsibilities

• Prepare and Install Computers, Laptops, Monitor and Phone Systems and others with proper software/hardware and configuration specs.
• Escalate unresolved problems, in a timely matter, to known points of contact when necessary.
• Provide onsite and/or remote, chat, phone, or video conference support to end users when needed.
• Provide support to client/account implementations, changes and/or growths.
• Basic management of Active Directory user credentials as per company policies.
• Follow, report, and execute security policies related use of technology equipment.
• Recommend changes to policies and procedures that have to do with processes that involve any Technical Support service.
• Partner with inventory / asset management teams to ensure we have an accurate inventory of all Foundever equipment that is in use, available to use, or damaged, etc. All assets shipped out and/or returned need to be tracked, within the appropriate tool. This position is responsible to have proper inventory for their site and/or remote users.
• Perform any task, duty, special projects, or service required by direct superior.
• Perform database update to systems required for tracking of Tickets, employee assets, employee information (HRIS/Roster) in accordance with policy and procedures.
• Attend service window that requires accounts for updates or growth or changes within them when needed.
• Perform corrective and preventive maintenance, making best use of equipment warranty when needed and coordinating proper part replacement and service.
• Provide weekly reports with statistics, projects status, compliance, and other metric related items.
• Troubleshoot & resolve basic Computer/Laptops hardware, Network, Telephony, Software & Applications error messages, and collectively, company owned "End User Devices".

Primary Job Responsibilities
Position Qualifications

• Ability to negotiate
• Organized
• Ability to organize data and transform it into actionable information
• Ability to work under pressure
• A+ Certifications desired.
• Stress Management
• Troubleshooting skills in a technical environment.IT infrastructure and application operations experience.
• Adaptability to Change
• Knowledge of Microsoft Update/patching procedures and tools
• Knowledge of Windows Desktop
• Problem-Solving
• Time Management

Work Experience
1 year with technical knowledge.
Education
Undergraduate degree in a relevant field or CompTIA A+ Certification Student or CompTIA IT Fundamentals.
Basic Knowledge on Computer, Networking, Telephony or Servers
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.