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Company | Life Pursuits Solutions |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-07-17 |
Posted at | 11 months ago |
Life Pursuits Solutions is looking for a remote customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Excellent written and verbal communication skills
- 0-1 years proven experience in supporting client success
- High School Diploma or equivalent
- Ability to address complaints and issues with effective solutions and a positive attitude
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