Customer Service Representative Jobs

NOW HIRING Customer Service Representative starting at $20.50 per hour

Join the #1 logistics company in the world: DHL Supply Chain

OurOntariofacility is growing, and we're looking for world-class people like you!

We are currently looking for aCustomer Service Representative to join our1st shiftteam!

This position will be responsible for but not limited to: customer reporting and email communication

WHAT WE OFFER:

• Paid Time Off (vacation & holidays) available day one
• Excellent medical, dental, vision, and prescription
• Tuition reimbursement program
• 401(k) with a generous company match
• Eligible for attendance bonuses
• Work Monday-Friday 6am-2:30pm
• Overtime available based on customer volume
• Wages at$20.50per hour with an annual increase possible
• Weekly pay available

WHAT WE SEEK:

• Previous customer service experience preferred
• Must be detail-oriented, and a team player

It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US.

Learn about why our associates enjoy being #TogetherUnstoppable

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Maintain customer records and update account information.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Maintain financial accounts by processing customer adjustments.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

Required Education and Experience:

• 0-12 months of system, data entry or reporting experience
• High School Diploma or Equivalent
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.