Customer Service Representative Jobs

Description

Summary:

The Customer Service Representative is responsible for maintaining solid customer relationships by processing orders and completing/coordinating all related tasks with speed, accuracy and professionalism. Excellent communication and follow-up skills are essential. Duties may also include administrative assignments. Full training provided.

Primary Responsibilities Include, But Not Limited To

• Ordering/coordinating product samples.
• Assist with onboarding new customers.
• Receive orders via fax, EDI or email, enter into computer system, and finalize according to Dept SOPs.
• Primary Account Rep and Backup Rep responsibilities as assigned.
• Requires knowledge of product lines, production and delivery schedules, pricing, running various reports and inquiries, and similar information as needed.
• Keep customer account notes and contact information up to date.
• Ensure effective communication between cross-functional teams, both external and internal, to coordinate order completion and delivery.
• Liaison role in handling complaints and damage claims.
• Cross-train to assist Customer Relations peers.
• Perform other tasks as assigned by Department Manager.
• Resolve customer inquiries related to orders, products, delivery, etc.

Qualifications

• Ability to prioritize work and multi-task with a professional demeanor.
• Adaptable to change with excellent time management skills and team player attitude.
• Associates degree and minimum one year Customer Service experience preferred.
• Works well in a fast-paced, deadline-driven environment.
• Strong computer skills with proficiency in Microsoft Office (Outlook, Word, Excel).
• Has developed sense of urgency to quickly handle time-sensitive issues.
• Polished verbal and written communication skills.
• Takes initiative, well organized, detail-oriented.

Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)