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Customer Engagement Rep - Ecommerce
Company | MillerKnoll |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Design Services |
Expires | 2023-07-01 |
Posted at | 11 months ago |
Why join us?
- Answers incoming phone calls, emails, makes outgoing calls and follows up on customer questions in a timely and accurate manner; ensuring customer satisfaction.
- Works independently with transportation and delivery partners to ensure excellent service and experiences.
- Serves as the communication interface between external customers and internal resources for the purpose of responding to customer product needs/issues with a 'First Call Resolution' mindset.
- Provides support and feedback as needed for product launches, continuous improvement activity and content management.
- Performs additional responsibilities as requested to achieve business objectives.
- Conducts lead management, CRM and prospecting activities to evaluate our customers, their needs and the solutions we can provide for best-fit products and services. Partners with sales teams to meet and exceed customers service expectations.
- Problem solves, de-escalates as well as monitoring and providing responses, and resolution follow up for customers.
- Develops and promotes a valued relationship with current and potential Herman Miller customers through exceptional customer services.
- Facilitates activities in support of Store customers from order receipt through product installation and warranty periods such as returns, replacements, credits, revisions, and cancelations.
- Works cross-functionally to bring the customer's feedback and point of view to internal teams.
- Highly developed interpersonal skills and ability to exhibit positive customer service.
- Organizational and time management skills; must be self-motivated and able to work independently.
- Demonstrated ability to manage multiple projects in a timely manner.
- Demonstrated ability to effectively use office automation, communication software, and tools currently used in the HMI office environment.
- Business experience preferred
- Must be able to perform all essential functions of the position with or without accommodations.
- 2-3 years of demonstrated success in customer service and support in eCommerce and/or web support preferred
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