Admin Support Rep (Remote, $13.50/Hour)

Description

American Specialty Health Incorporated is seeking an Administrative Support Representative to join our Medical Necessity/Benefits department This position will act as a liaison between the Medical Necessity/Benefit Administration (MNA) Department and the Clinical Quality Evaluation Department.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Responsibilities

• Forwards faxed MNR Forms to the appropriate Clinical Quality Evaluation for review.
• Bundles MNR Forms and reports by teams.
• Call Providers and Members as required by the State.
• Runs MNRF queries in FoxPro.
• Systematically faxes MNR Response Forms (MNRF) to practitioner using Broadfax.
• Prepares fax files for Broadfax.
• Document all calls in the state required log screen.
• Ensure members are notified verbally in accordance with state regulations.
• Print and deliver file history as needed.
• Reprint MNR Forms that cannot be located.
• Removes the MNRFs that failed to be faxed from Broadfax and assists with manually mailing them to the practitioner.
• Fax and Mail MNRFs as needed.
• Checks with MNA staff to see if the Medical Necessity Review Form (MNR Form) is in house. If so, advises staff to process the MNR Form as priority.
• Removes data entry errors form the batch jobs and FoxPro.
• Ensures all MNR Forms are accounted for on the CQE Daily Report.
• Researches turn-around time utilizing the Medical Necessity In Process Report.
• Calls practitioner to request re-faxing of MNR Forms as necessary.
• Ensure providers are notified verbally in accordance with state regulations.
• Documents all phone calls in ASH proprietary system per MNA guidelines.
• Contacting practitioner on medical necessity determinations, as required by State Law.
• Processes a minimum of 100 state required calls per day.
• Prepares Medical Necessity Review Forms (MNR Forms).
• Runs a variety of Queries and Reports.
• Delivers MNR Forms and reports to CQE within standards.

Qualifications

• Minimum 2 years data entry experience and working knowledge of computers including word processing and spreadsheets. Internal experience at ASH preferred.
• Microsoft Word and Excel experience required. Experience with Microsoft Access highly desirable.
• High school diploma required.

Core Competencies

• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Ability to effectively organize, prioritize, multi-task and manage time.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please view Equal Employment Opportunity Posters provided by OFCCP here .

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.