Customer Care Specialist, Billing

Position Overview

The Customer Care Specialist, Billing provides world class service to potential patients and patients with the goal to assist with insurance, coverage, and payment options associated with Cologuard.

This position supports a flexible work from home model where employees can choose to work onsite at 1 EL or at home.

Application Deadline: Tuesday, July 18 at 5:00pm CST

Essential Duties

Include, but are not limited to, the following:

• Ability to apply knowledge of customer service principles and practices.
• Collect payment, establish payment plans, assist with Financial Assistance requests, and refunds as appropriate.
• Communicate and act in a professional manner in all interactions with employees of Exact Sciences, patients, providers, and clients.
• Support and comply with the company’s Quality Management System policies and procedures.
• Provide customers with product and service information and route contacts to the appropriate resources.
• Interact with patients, providers, and clients for all aspects of billing through phone, e-mail, or other channels to support incoming calls and place outbound calls.
• Navigate supplemental payor websites to determine eligibility.
• Perform all job duties according to contact center policies and procedures.
• Ability to work designated schedule and overtime as needed.
• Assist with insurance eligibility details required for kit shipment and patient billing requirements.
• Educate and assist on inquiries associated with Medicaid, Medicare, and private insurance companies
• Maintain regular and reliable attendance.
• Ability to report to work on time and follow attendance guidelines, demonstrating reliable attendance.
• Stay current with relevant guidelines and policies to maintain compliance with all company procedures and guidelines; including, but not limited to HIPAA, Quality Policies, and the Code of Business Conduct and Ethics.
• Ability to work in a team environment and adapt to changing workload and circumstances effectively; ability to respond to new information quickly while focusing on tasks and work independently.
• You will be required to successfully complete an assessment showing understanding of Exact Sciences Epic processes necessary to the job functions with a score of 80% or higher. Exact Sciences will make a reasonable accommodation available, if necessary, to assist an employee with a disability to satisfy this requirement.
• Demonstrate excellent verbal and written English communication skills.
• Quality-focused with a high attention to detail and accurate documentation.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day operating telephone, computer, keyboard, and various desktop applications.
• Interact with providers, patients, and payors to answer questions around claim denials, billing statements, Explanation of Benefits (EOB), and/or payment options.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

Minimum Qualifications

• High School diploma or GED.
• Must be 18 years of age or older.
• 2+ years of customer service experience.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.

Preferred Qualifications

• Demonstrated exceptional customer experience.
• Knowledge of contact center telephony and technology.
• Experience in an inbound/outbound contact center in the healthcare industry.

Salary Range:

$34,000.00 - $55,000.00

The annual base salary shown is a national range for this position on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Benefits offered include a retirement savings plan, paid vacation, holiday and personal days, paid caregiver/parental leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms, conditions, and eligibility requirements of the applicable plans.

If you require a reasonable accommodation with the application process, please email [email protected].

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, refer to this link. These documents summarize important details of the law and provide key points that you have a right know.