Recovery Rep Ii - Legal Collection - Remote

Auto req ID: 22626
Title: Recovery Rep II - Legal Collection - Remote
Job Function: Loss Mitigation
Location: Remote
Company: Harley-Davidson Financial Services
Full or Part-Time: Full Time
Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.
You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.
We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.
This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that’s sufficient for completing their job remotely.
Job Summary
Under general supervision, the successful Loss Mitigation Representative II – Legal Collection utilizes a positive attitude, good judgment, professional discipline, and superior communication skills to:

• Explain information and/or action needed;
• Identify situations that may require deviation from routine processes/procedures; and actively pursue mutually agreeable solutions for Harley-Davidson, our riders, and those who represent them.
• Asses and understand customer needs;
• Investigate complex situations to determine appropriate options;
• Negotiate terms for the collection of monies owed and/or settlement when appropriate;

Job Responsibilities
Loss Mitigation-Legal Collection Representatives may be required to perform essential duties for accounts involving:

• Legal collection of delinquent and/or charged-off loans, including (but not limited to) accounts involved in active replevin cases, all stages of bankruptcy, post-judgment accounts, and/or other situations involving attorney representation;
• Case management and follow-up with assigned repo/skip vendors, field investigators, and/or other vendors
• Verbal and written communication with law firms, including opposing counsel as appropriate
• Negotiation and follow-up with involved third parties, dealers, impound/storage facilities, municipal authorities, and/or law enforcement
• Investigation and skip-tracing activities to locate collateral and debtors

Working within Company guidelines for handling highly-specialized portfolios, team members must:

• Make decisions in the best interests of Harley-Davidson Financial Services, Inc. and our riders
• Maintain awareness/understanding of and compliance with appropriate banking laws & regulations, plus internal policies and procedures
• Perform additional duties as requested
• Actively participate in the training & development of fellow team members and themselves
• Use effective time management to ensure rider service experiences meet/exceed expectations

The protection of employee, customer, and corporate information is everyone's responsibility at Harley-Davidson Financial Services (HDFS). All employees must follow established physical, electronic, and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business needs.
Education Specifications
High School Diploma/GED - Required
Experience Requirements

• Sustained record of good attendance and punctuality
• Positive attitude and strong team-focused work ethic
• Excellent active listening and oral/written communication skills
• Demonstrated ability to assess rapidly changing situations, develop possible solutions, and show initiative to negotiate and implement a mutually agreeable outcome
• 1-2 years of relevant experience in Customer Service, Loss Mitigation, and/or Collections
• Detail-oriented, highly-organized, and effective time management skills to handle significant work volume in a computerized environment

Experience Preferred

• Law enforcement and/or military background may be a plus
• Successful track record in consumer credit legal collection or insurance claim resolution in the vehicle finance industry
• Working knowledge of Ride Link or equivalent loan management system

Successful applicants appreciate and respect the history and spirit of the Harley-Davidson brand, and our rider community.
Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.
We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.
Applicants must be currently authorized to work in the United States.
Direct Reports: No
Travel Required: 0 - 10%
Pay Range: $37,000.00 - $55,000.00
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance