Customer Service Rep - Remote Position Starting 5/1/2023 ($16.00 / Hour)

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

This position is for a Fortune 500 integrated energy company engaged primarily in electric power production and retail distribution operations in the Deep South of the United States.

Professional presence on the phone with strong soft sales skills is super important. Also, having the ability to navigate computers is essential.

Position Description

• Proactively educate our customers on products and services
• Strong "soft skills," multi-tasking and ability to problem solve are essential in this role
• Answer billing questions and collect and process payments for customer utility bills
• Calls are regarding outage and credit/consumer (billing, payment plans. Budget billing, discount quotes, reconnect quotes)
• Must be able to meet call center metrics as outlined by the program/client including Quality Assurance, Attendance, Average Handle Time (AHT), Adherence and other key performance metrics
• Excellent listening skills and the ability to ask probing questions, understand customer concerns and overcome objections while remaining calm to offer solutions to their inquiries
• Effectively communicate using consumer friendly and appropriate language
• Take approximately 100-120 incoming calls per day (approx. 15 customers/hour)
• Heavy inbound calls

Requirements

• Required to sit and/or stand for at least 7 hours per day
• MUST have longevity
• Required to type a minimum of 30 wpm and pass additional assessments
• Excellent decision making skills with outstanding attention to details
• Established ability to remain calm and focused at all times
• Professional and patient
• Strong customer service skills
• Must be flexible to work the assigned schedule with no time off granted for the first 90 days
• Willing to work Overtime during peak seasons
• Required to conduct work using a computer/computer screen for at least 7 hours per day
• 1 year of call center experience
• Must meet stringent background, drug screen and employment verifications as outlined by the project
• Ability to work effectively in a team environment while offering support to coworkers and management
• Ability to handle multiple inquires at one time without compromising service and integrity
• Superior verbal and written communication skills, including spelling and grammar

Equipment: Provided

• Two monitors
• Cords
• Webcam
• Desktop computer
• Headset/Keyboard/Mouse

Pay: $16

Training Length/Hours: 6 weeks (+ 1 week nesting) - Monday through Friday 8am-5pm EST

Hours of Operations: M-F 8am-8pm EST (volunteer weekend hours during hurricane season)

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

For Remote Positions

The minimum internet speed requirements for remote work are as follows:

• Speed Test Results: 25 mbps download, 20 mbps upload
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection (no wifi, wifi hotspots)

Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption. It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.g. streaming, online gaming, etc.) that may detract from the available internet connectivity/bandwidth. Employees who have significant interruptions according to their manager may be required to work on site.

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