Client Principal, Operations Director

The Client Principal drives operational excellence in service delivery, manage profitable programs, and foster the growth for assigned national and/or key accounts. The Client Principal will provide demand forecasting and strategic program management to deliver expertise and knowledge of client operations and areas of efficiencies.

Results & Strategy

Create client strategy and assist Site Managers & support teams with site strategy regarding client satisfaction, growth, profitability, and continuous improvement.

The Client Principal is the single point of contact that will resolve client issues and support strategic planning at the program level, as well as develop a strong partnership with the client to represent Manpower as a workforce optimization expert. The Client Principal is responsible for managing a team of Site Managers / Support teams while maintaining an influential span of control over all resources that service the Key Account.

Seek sales leads / potential growth opportunities and forward to appropriate Sales team(s).

Assess client’s workforce pain points and areas of opportunity, and communicate how ManpowerGroup can assist them, setting the stage for growth within the client. Work directly with Client to forecast upcoming labor needs and gather immediate labor needs.

People Leadership

Responsibilities include managing site resources including hiring, coaching, developing, and performance managing Site teams as necessary.

Client & Candidate

The Client Principal is responsible for managing a team of Site Managers / Support teams while maintaining an influential span of control over all resources that service the program. The Client Principal acts as the single point of contact and accountability for all program related issues.

Manage and/or create client compliance requirements and dashboards to ensure we are meeting client service level agreements and requirements. Manage and drive service level agreement requirements (SLA’s / KPI’s) and other determined Manpower or Client criteria.

Manage the client’s delivery mix to ensure the most effective and efficient methods are deployed. Reevaluate on an ongoing basis as market conditions and client utilization changes.

Responsible for establishing and developing associate development, engagement and retention programs with respective Site Leads and ensuring successful execution / implementation.

Thought Leadership

Develop and maintain brand awareness and trusted advisor status by sharing recruitment expertise and dialogue on workforce insights through various platforms. Understand and educate client contacts on the dynamics of the local market, labor and workforce management.

Qualifications - External

Required:

• Industry: 7+ years in staffing, customer service, and/or sales

• Experience: Prior experience managing dedicated onsite programs

• Education: High school diploma or equivalent

• Technical: Digital Literacy: desktop (e.g., MS Word and Outlook) and social (e.g., Twitter, LinkedIn) applications

Nice to have:

Education: Associate or bachelor’s degree

External Job Posting Language

Is it your goal to run your own business and be a strong presence in your community and beyond? Do you thrive in an environment that empowers you to make decisions and create a winning culture? As a Manpower Client Principal, you will be known as a world of work leader inspiring a team to provide talent solutions that drive business results for your client.

The opportunity is limitless! You will:

• Inspire and lead a team to grow the ManpowerGroup volume of business within your client

• Add staff as you develop your client’s utilization of ManpowerGroup services

• Leverage our thought leadership to position yourself as a market and industry leader known by clients and in communities of relevance and looked to for World of Work expertise

• Understand market and industry trends and translate into clear strategy and business plan that capitalizes on opportunity

• Manage a P&L while driving year over year growth in revenue and profit margin, as well as improving efficiency

We believe in promoting a pay for performance culture and we reward our high performers! In exchange for the results you drive in your market, you will share directly in the profits. Your compensation potential is uncapped, benefits are competitive, and the culture is award winning. You will be able to see your impact, your performance will be measured by:

• Growth in revenue and bottom line contribution year-over-year

• Client and candidate loyalty - continuous improvement of tracked client feedback (net promoter score)

• High employee engagement and productivity

If you are a smart and engaging leader with a track record of driving growth and a passion for learning then we’d really like to meet you.

Manpower – Put what moves you to work.

Manpower is part of ManpowerGroup’s strong and connected family of brands – Manpower®, Experis®, Right Management® and ManpowerGroup® Solutions. As a world leader in workforce solutions for nearly 70 years, we connect more than 600,000 people to meaningful work every day - that’s more than 3 million people every year. With more than 650 offices across the country, our branch teams are the critical front lines of our business - working to deliver exceptional workforce solutions to our clients and helpful career guidance, job seeking assistance and quality job opportunities to candidates. For more information about Manpower, visit www.manpower.com.