Client Success Lead Jobs

Client Success Lead

Introducing the Life Design Project! Our SOLVE and Transform® program blends personal coaching with career coaching, based on your unique strengths, which we identify. Our program uncovers your true career purpose and creates your custom path towards professional fulfillment. This is a fully remote program.

Responsibilities:

The Client Success Lead will be responsible for turning qualified leads into clients of the Life Design Project. Specifically:

• Communicate and explain the Life Design Project to all interested clients who complete the assessment on the Life Design Project website efficiently and within the agreed upon timeframes.
• Systematically connect with clients at designated points in the program to ensure they are achieving their goals and are highly satisfied with their journey with the Life Design Project team.
• Assist Marketing team in customer facing ads and client introduction videos to the Life Design Project.
• Customize each initial interaction with the prospective client to help build the customized team for the client to meet their objectives.
• Foster and build excellent relationships with the Coaching team to help match clients and coaches based on their requirements.
• Partner consistently with the Sales department to share successes and roadblocks to help the Client Success Lead meet sales and conversion targets.
• Provide excellent internal communication on progress of action plans developed with clients to help build and grow the Life Design Project.

Qualifications

Requirements

• Excellent written, verbal, and presentation skills.
• Strong motivational skills and communication skills
• High degree of initiative to drive projects to completion and energy and passion to succeed.
• Able to effectively collaborate with a variety of internal and external people
• Entrepreneurial, self-starter, and resourceful- someone who will thrive in a highly dynamic, fast-paced environment.
• Proven ability to build relationships, work effectively independently, and in a team environment.
• Friendly and genuinely interested in quickly building relationships with clients and ability to deliver a “what’s in it for me” connection to lead to the closure of a sale.
• Flexibility with tasks asked outside of the job description
• Articulate and adept in listening; intuitive to clients’ needs and responds accordingly.
• Extremely detail-oriented, outstanding organizational skills.
• Deep understanding of digital and sales strategies to help drive business and create client connection
• Demonstrates a competency for selling and a passion for client service
• 2-3 years as a selling professional and delivering excellent client experience

How to apply

Email [email protected] with the subject "Client Success Lead”.

Life Design Project is proud to be an equal opportunity employer (EEO) that welcomes applicants and employees of all genders, races, background, orientations and nationalities.