Senior Principal Success Manager

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Job Category

Customer Success

Job Details

Overview Of The Role

The Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at the key stakeholder levels, building and encouraging positive relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs.

The ideal Success Manager will possess both a Cloud specialization and industry skills that enable them to speak the customer language.

Responsibilities

• Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator
• Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives
• Collaborates with the account team and networks within accounts
• Consistently communicates technical product changes and other relevant updates
• Implements a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan.
• Guides a customer on organization strategy, governance, and change management based on the customer's needs
• When appropriate, recommends additional Salesforce services and advisory experts needed
• Proactively identifies risks to the customer achieving their stated business goals and works with the account team to build a risk mitigation plan
• Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth
• Understands a customer's Salesforce implementation and evangelizes the capabilities of Salesforce across all of our Clouds

Preferred Skills

• Knowledge of Salesforce product and platform features, capabilities

Required Skills

• Ability to engage in effective and influencing conversations at the C-level
• Experienced professional with 10+ years of relevant industry expertise
• Strong consultative approach and ability to drive business value for customers
• In-depth knowledge of a specific cloud or industry

Our Investment In You

• Sandler Sales Training
• Week-long product bootcamp
• Weekly 1:1 coaching with your leadership
• Exposure to executive leaders with vision with a passion for living our values
• Clear path to promotion with accelerated leadership development programs
• World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!
• Fast Ramp mentorship program

Volunteer Opportunities

Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values build value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

We have a public-facing website that explains our various benefits for:

• Parental benefits
• Perks and discounts
• Visit https://www.salesforcebenefits.com/ for the full breakdown.
• Time off and leave policies
• Financial benefits and perks
• Health benefits

Benefits & Perks

Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.

More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $154,300 to $231,500.

For Colorado-based roles, the base salary hiring range for this position is $140,200 to $192,900.

For Washington-based roles, the base salary hiring range for this position is $140,200 to $212,200.

For California-based roles, the base salary hiring range for this position is $154,300 to $231,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.