Client Success Mananger Jobs

About Here's Waldo Recruiting

Here's Waldo is a boutique recruiting firm specializing in the video game industry that prioritizes quality over quantity and values transparency, communication, and diversity. We partner with companies, creatives, and programmers to understand the "why" behind their needs and provide a white-glove experience that ensures a win-win outcome.

Who You Are

You are a team player. You're intellectually curious, creative, and think outside-of-the-box. You are able to create efficient workflows that achieve business objectives. You have a positive can-do attitude and are excited to help people land their dream job!

Please note: we know there's a lot to read. If you like what you see, we encourage you to read all the way to the bottom of the page.

Responsibilities:

• Establish and expand our working relationships with clients (C-suite to recruiting)
• Act as the company’s quality control to ensure we are presenting appropriate candidates and accurate and complete information to our clients
• Collaborate with internal team members to ensure they understand and fulfill client needs
• Analyze and find ways to improve client satisfaction
• Proactively manage timelines and keep both our team and clients on task
• Don’t drop the ball or let anything slip through the cracks
• Ensure client roles in our system and documentation on client information is up-to-date
• Proactively manage day-to-day client communication related to the current candidate pipeline, priorities, and upcoming hiring needs

Qualifications:

• Strong relationship-building and communication skills, both written and oral
• Ability to operate under ambiguity with limited direction
• Ability to stay calm under pressure and properly manage competing priorities
• Experience with agency recruiting
• Excellent organizational skills and attention to detail
• 3+ years of experience as an Account Manager, Customer Success Manager, or similar role

Preferred:

• Experience in a startup or fast-paced work environment
• Experience working with C-suite level business leaders
• Experience working in the video game development industry

What We Offer:

• Flexible hours
• Ability to work in a fast-growing start-up where you can make an impact
• Unlimited PTO
• Permanent remote work

Closing:

***If this sounds like your cup of tea, send your resume to Ben at [email protected] with a blurb about why you think this job is a good fit and an area of your life personally or professionally you're looking to improve. A creative subject line will get you extra credit, and for more bonus points we'd love to hear an interesting fact about yourself!or post