Client Success Specialist Jobs

At WithMe, we have two sets of customers - our clients who buy and use our products, and their guests who are the end-users of the products. As WithMe’s Client Success Specialist, you will develop strong relationships with clients as you oversee all core post-sale commercial functions of the operation, including account management, renewals, expansion, and referrals.

This role reports to the Director of Operations. This is a 100% remote position with some travel to events.

Day to Day

• Maintain customer data in CRM and internal databases
• Act as the main point of contact for our clients throughout the entire lifecycle of our service contract
• Build proactive relationships with our customers and clients
• Engage in meaningful connections with customers through email, phone, and online presentations
• Present status/usage reporting to clients and external stakeholders
• Generate cross-sell opportunities by building great client relationships
• Establish a proactive communication cadence for newly onboarded clients and those with upcoming contract renewals

To Be Successful

• Experience working for a startup or a scaling culture with a high degree of autonomy
• Resilient and goal-oriented, with a track record of exceeding expectations
• 3-5 years' experience in client success management or external client support role
• The Client Success Specialist will be the main point of contact with our clients from onboarding. Qualified candidates will demonstrate the following experience:
• Self-starter mentality: proactive, assertive, able to operate autonomously in a startup environment
• Proactive, customer-focused relationship builder with a strong attention to detail
• Associates or Bachelors degree or equivalent experience preferred

The Perks & Benefits

By working at WithMe, Inc., you’ll be at the forefront of scaling a high growth, early stage company that's driving innovation.

• There’s transparent communication from the top down
• You’ll get some skin in the game with employee equity
• You’ll have direct, meaningful impact as we scale
• There are fun and inspiring in-person team events
• We stand behind our core values: Performance, Customer Obsession, Candor & Transparency and Respect
• The base salary range for this position is $50,000 - $70,000.
• You’ll have a collaborative, smart, and forward-thinking team to share ideas with
• This role offers a 100% remote work environment

And we’ve got you covered on all of the most important benefits:

• Comprehensive health, dental, and vision coverage
• FSA and HSA accounts
• Unlimited vacation PTO for full-time salaried employees and a competitive PTO policy for hourly employees.
• Annual training and tuition allowance
• Company stock options
• 401k with match
• Short/long term disability

Exciting challenges lie ahead. Join us. Let’s get to work!

About WithMe, Inc.

WithMe, Inc. delivers convenient technology-powered solutions to clients and their guests, everywhere. On the forefront of innovation, we’re a remote first company that emphasizes a healthy work/life balance to let you do your best work with us. We are profitable, rapidly growing, operating in all 50 states, and ranked as one of the fastest-growing private companies in the United States in the Inc. 5000 list, two years in a row. Watch our Employee Video to learn more about working at WithMe, Inc.

Meet our brands:

PrintWithMe makes printing convenient for everyone, everywhere. We’re an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations.

SipWithMe is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.

WithMe, Inc. is actively scaling with many of the National Multifamily Housing Council Top 50 managers and owners in the country, including Lincoln Property Company, Greystar, Fairfield, Avenue5, and many others.

WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.