Director - Client Success

Director - Client Success

Prolifics helps organizations around the world leverage digital technology solutions to innovate and compete, while optimizing costs and operational agility. For more than 40 years, our industry-specific insights, certified digital technology accelerators, deep technical expertise, and global delivery model have transformed organizations around the world by solving complex IT challenges. Over 100 Fortune 1000 companies across a range of industries, including financial services, healthcare, and retail, have trusted our knowledge, consultants, and expertise to implement their IT visions.

About the Role:

The Director - Client Success is responsible for driving long term customer success, adoption and advocacy of Prolifics clients. By establishing a strategy and clear vision our CSL team will be responsible for accelerating improvement in customer loyalty to support long term growth and improved adoption.

Responsibilities

• Manage long term engagement success elements including centralized onboarding processes, demand management, engagement level dependency management etc
• Perform weekly, monthly, quarterly reviews with client stakeholders and ensure the long-term goals stay aligned
• Manage stakeholder relationships at an account to ensure success of Digital programs
• Collaborate with development teams, technology architecture teams and sales teams to identify areas of cross sell/ upsell in the client landscape
• Enable project specific and architecture specific decision to be made in engagements
• Understand success parameters in the account landscape, align and drive various teams towards the defined success parameters
• Drive growth agenda for digital engagements/accounts and ensure consistency/predictability in the quality of delivery by meeting customer success expectations
• Needs to handle multiple accounts and be responsible to revenue and GM targets

Qualifications

• Excellent communication skill and participates actively in team meetings discussions and be a SME in the desired areas of expertise
• Nurture and build long term client relationships.
• Strong networking skills
• Good exposure to experience technologies / platforms with demonstrable experience of a program leadership role
• Possess strong understanding of Agile and Lean models of development
• Flair to understand modern digital technologies

Benefits

Prolifics values our colleagues, which is why we offer a comprehensive suite of benefits to those who join our team. We provide a range of benefits to maintain good health, wellness and financial security. It’s the smartest investment we make. For more information on our benefits please visit https://careers.prolifics.com/our-people/