Sr Director Client Delivery

Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
Senior Director - Client Delivery
Leadership: Has a continuous and consistent presence in both the assigned clients and Revenue Cycle Services Center (RCSC) to provide support, review processes, provide feedback and identify areas of opportunity. Maintains knowledge of Revenue Cycle best practices ensuring high productivity and proficiency standards are met. Promotes a culture of collaboration between the client, and EHP and serves as a positive role model for Revenue Cycle. Demonstrated ability to manage the day to day operations of multiple mid to large sized organizations providing a diverse and complex offering of services to the community. Ensures that appropriate documentation and education materials are used in all areas and identifies any educational needs and communicates to the appropriate leader for development. Understands and stays abreast of payer requirements and changes in the industry and communicates those changes as well as the financial impact to local leadership. Represents Revenue Cycle on site-specific Finance and Operations meetings.
Performance Monitoring/Improvement: Works collaboratively to understand impact of practice operations and workflows on Revenue Cycle performance. Has a working knowledge of RCSC projects and performance metrics, how they relate to best practice and industry standard benchmarks and the operational changes necessary to ensure top tier performance. Monitors performance KPIs and routine reports.
Communication: Hosts routine calls with facility and RCSC leadership and ensures open communication to discuss KPIs, denial trending, front end issues, missing documentation issues. Provides a monthly CFO KPI packet to include, but not limited to: Cash collections and variance to goal with detail explanation, A/R, Aging with root causes, Denials trending by payor and root cause, Recoupments by payor and root cause, with any root causes. Provides updates to facility leadership on ongoing RCSC projects and their impact on performance metrics. Provides timely information to RCSC on operational changes, new business development, and service line expansion that will impact Revenue Cycle. Communicates in a way that promotes trust and credibility between the RCSC and facility leadership and strives to strengthen local and corporate relationships for positive outcomes. Completes weekly/monthly market narrative of activities, projects in flight, and issues. Escalates issues to direct leader as necessary to ensure timely resolution.
Qualifications:

• Ability to travel 80% of the time to regions
• 5-7 years of experience in healthcare physician/hospital revenue cycle
• Must pass the Certified Revenue Cycle Representative Examination offered through Healthcare Financial Management Association within 90 days of hire, unless already certified. Must complete all system-specific education and certifications (Epic) as determined by leadership.
• Excellent working knowledge of physician/ hospital revenue cycle

Ensemble Health Partners is an equal opportunity employer.
We’ll also reward your hard work with:

• Paid time off
• Life insurance w/AD&D
• Prescription drug coverage
• Great health, dental and vision plans
• Tuition reimbursement
• Flexible spending accounts
• And a lot more

Join An Award-winning Company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].
EEOC – Know Your Rights
FMLA Rights - English
La FMLA Español