Client Services Director Jobs

If you're looking to join a dynamic, fun, fast-paced work environment that embraces creativity and innovation while fostering teamwork...then SIMPSON Healthcare would love to hear from you!

We've recently become a Certified B-Corp and have been a Best Places to Work in Connecticut winner for seven years and counting.

We are a strategic scientific agency that Builds Brand Health for our clients and we're currently expanding. We are looking for a Client Services Director (CSD) to join our dynamic team. The CSD will be responsible for managing multiple clients and their brands and will act as a team leader. The CSD will be responsible for managing his/her specific projects as well as a dedicated support staff. They will also effectively and efficiently manage the client relationship and communicate all client needs to leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participates in regular client and staff meetings.
• Collaborates with the Scientific, Strategy, Creative and Engineering groups on all assigned projects.
• Manages all project details to ensure all actions are accomplished in a timely and accurate manner.
• Embraces and strengthens the client relationship, with SVP, to ensure an exceptional client experience and 100% client retention.
• Understand project strategies and implement tactics accordingly.
• Stays current on industry news and events.
• Ability to work independently but demonstrate strong team/collaboration skills.
• Leads all project management efforts of assigned projects including timelines, quality, budget, strategy and specs.
• Mentors and supervises junior project staff.
• Pro-actively develops, manages and communicates timelines and milestones of all assigned projects.

REQUIRED KNOWLEDGE AND SKILLS:

• Skilled with web-conferencing tools such as Zoom, Microsoft Teams and WebEx.
• Enthusiasm, positive attitude and a sense of humor is always appreciated!
• People management and mentoring experience preferred.
• Available to travel as required, may be up to 25% of the time.
• Must have a minimum of 5-7 years DIRECT experience in a medical communications, healthcare marketing or scientific agency.
• Strong attention to detail, specifically in the science of project management.
• Familiarity with both Windows and Mac environments is a plus.
• Excellent communication skills including verbal, written and presentation.
• Bachelor's degree in a related field is required, Master's degree a plus.
• Enthusiasm, positive attitude and a sense of humor all while multi-tasking.
• Excellent technology skills and a high proficiency with Microsoft Office (PowerPoint, Word, Excel and Outlook).

We offer a generous compensation and benefits package that includes medical, dental, life insurance, 401k, plenty of PTO + holiday time, and a $1,000 home office technology stipend when you start. We also embrace both Windows and Mac, you choose when you start!