Client Account Manager - Amazon/Walmart Marketplaces

Who is Ave7Media?

Avenue7Media is a fast-growing, premier resource for product brand businesses enabling them to navigate through an ocean of product competition and break through the challenges of selling on Amazon and Walmart - to reach more customers, protect their brand, and grow their business. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, balance and teamwork. We offer exciting work, a great culture and career advancement opportunities for our talented team of rock stars!We encourage diversity and are proud to be an equal opportunity employer.

Ave7 is looking for a Client Account Manager (Amazon/Walmart) to oversee the daily management of our growing client base and new business opportunities. This a strategic and high-touch client-facing position that is accountable to serve the unique and complex needs of our Ave7 clients every day. If you are a self-sufficient leader interested in driving big-picture results and having a direct impact on our Company and our clients’ success, we want to hear from you!

Amazon/Walmart Client Account Manager Position Summary

The Client Account Manager (Amazon and Walmart) plays a pivotal role in maintaining client satisfaction and loyalty by ensuring exceptional service, creating value for our clients and driving growth across their product portfolios. This individual will leverage their strong project management, interpersonal, customer service and negotiation skills, to serve as a liaison between Ave7 internal departments, external partners and our clients.

Ultimately, they are accountable for managing and expanding the business relationship with Ave7 clients, which includes onboarding and ongoing day-to-day client requests/needs, ensuring support activities are executed in a timely and efficient manner and with the highest levels of service in the industry.

Key Responsibilities

·Enable and facilitate the product sales for clients on the Amazon and Walmart marketplaces to drive profitable growth

·Manage new client onboarding roadmap, training and requirements gathering

·Manage day-to-day client communications between internal operational teams and clients, regarding all facets of Amazon/Walmart product listings, advertising, reporting, inventory, brand representation, etc.

·Implement client growth plans designed to meet or exceed projected revenue targets

·Report and review performance metrics with clients on a monthly or quarterly basis

·Facilitate and collaborate on cross-departmental processes required for successful delivery of services

·Support sales processes to ensure a seamless transition from sales to onboarding and launch to ongoing collaboration and optimization of client seller accounts

Preferred Qualifications for Consideration:

·Solid understanding of the Amazon 1P and 3P marketplace and recent experience using the Amazon Seller Central, Vendor Central, And Walmart Seller Center/Quality Listing dashboards

·Knowledge of social platforms impact on eCommerce sales

·5-7 years client relationship management experience required preferably with a client base selling on Amazon, Walmart, and or other ecommerce marketplaces; with proven results in growing revenue and client satisfaction

·BA/BS degree or equivalent experience a plus.

·Understanding of and ability to review market, advertising, and sales metrics for use in developing strategic plans to achieve client goals

·Experience with various SaaS tools, Microsoft Office, Google Drive and Suite, TeamWork or other project management software program

·To thrive in this position the candidate must have the ability to handle multiple assignments and work well in a fast-moving environment

·Strong project management, communication, problem solving and leadership skills

Apply at https://avenue7media.com/avenue7-careers/ if you have the right experience and want to be a part of our exceptional team!International applicants accepted.