Assistant Account Manager - Amazon Sales Operations

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis.
Join the National Accounts team at GM Customer Care & Aftersales as the Assistant Account Manager of Sales Operations to the world’s largest e-tailer, Amazon.com.
The Assistant Account Manager of Amazon Sales Operations will oversee all aspects of the end-to-end order fulfillment process to create an exceptional customer experience while increasing sales revenue of GM Genuine Parts and ACDelco parts. We are looking for someone to join our team that is customer-focused, has a passion for ecommerce and working cross functionally, and can thrive in a fast-paced ever-changing environment.
Responsibilities:

• Serve as the knowledge leader for the Ship Direct Process
• Collaborate with logistics and Amazon In-Stock Teams to resolve shipment and delivery related issues
• Provide forecasts and Market Intelligence for Amazon sales and promotional events and coordinate with Amazon on product availability
• Collaborate with EDI and IT teams to ensure compliance with customer requirements
• Participate in weekly calls with Amazon Vendor Management team
• Participate in Operational Excellence projects as the subject matter expert of Amazon operations
• Oversee operational performance metrics and collaborate with cross functional teams to ensure compliance
• Develop and execute order management processes, procedures, and reference materials
• Resolve invoice related issues and collaborate with finance when necessary
• Develop and execute strategies to reduce order cancellations, manage backorders, and reconcile past due orders
• Manage parts sales eligibility for various Amazon order types including weekly replenishment orders, pallet program orders, and direct fulfillment orders

Skills/Qualifications:

• Prior Amazon experience preferred
• Basic understanding of EDI Transactions codes preferred
• Willingness to provide strategic perspective
• Critical thinking and problem-solving skills
• ECommerce Sales Operations experience preferred
• Experience with Order Management Procedures, Systems, and processes strongly preferred
• Customer focused
• Proficient in Microsoft Excel
• Ability to prioritize and manage multiple projects
• Strong communications skills
• Bachelor’s degree or equivalent experience required
• Strong collaborations skills and ability to work cross functionally
• Ability to train others on systems and processes

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
The expected base compensation for this role is $65,646 - $96,880. Actual base compensation within the identified range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Discount on GM vehicles for you, your family and friends.
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Company and matching contributions to 401K savings plan to help you save for retirement;

Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.