Wfh - Tax, Customer Service Representative - North Carolina

**** THIS IS A REMOTE WORK FROM HOME POSITION ****

**** YOU MUST LIVE IN THE SAME STATE AS THE POSITION TO BE ELIGIBLE ****

• 401k/Retirement
• Vision insurance
• Competitive wages
• Job Level: Entry-level with many opportunities for advancement
• AD&D Insurance
• Paid Time Off
• Education: High school graduate or GED equivalent
• Health insurance
• Dental Insurance
• Life Insurance
• Location: North Carolina
• FCR Minimum Hiring Requirements:
  • Education: High school graduate or GED equivalent
  • Must pass a criminal history background check
• Working Time: Full-time
• Work Environment: Remote work from home (you must live in the same state of the position location)
• Job Title: Customer Service Specialist
• Benefits for full-time employees include:
  • Health insurance
  • Vision insurance
  • Dental Insurance
  • 401k/Retirement
  • Life Insurance
  • AD&D Insurance
  • Paid Time Off
• Must pass a criminal history background check

• Handle confidential information with care
• 1-2 years tax filing experience
• Good communication skills with the ability to explain a complex topic in simplified terms
• Customer facing support experience
• Patience and understanding of customer’s needs and challenges
• Excellent verbal and written communication skills are a must
• Empathetic, dependable, reliable, and trustworthy
• Friendly and professional always
• Inquisitive with a natural curiosity for all things technical
• Strong ability to multitask
• Detail-oriented while ensuring data integrity with information

• FCR allows you to work with some of the top companies in the country.
• FCR offers a rewarding Employee Referral Program.
• FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly.
• FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. *
• FCR is an inbound customer service and technical support provider. We do not provide outbound cold-calling, sales, or telemarketing services.
• We like to have fun! Nothing can top FCR's company culture.

• Working Conditions: a quiet place in your home where you can work without background noise or distractions.
• The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions.
• Physical Requirements: Sitting up to 2/3 of your time.
• Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software.

• FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or federal or local law.