Customer Service Representative - Remote | Wfh

Are you ready to embark on a rewarding journey that allows you to make a positive impact on people's lives? Join our dynamic team as a Remote Customer Service Representative in the vibrant city of Miami, Florida, United States!
Who We Are
We are a leading force in the Management Consulting industry, committed to making a difference through outsourcing, staffing, consulting, and workforce solutions. With a rich legacy of 60 years, we've been connecting brilliant minds with fantastic job opportunities, spreading our influence through 5,000 offices across 39 countries. At the heart of our success is our dedication to empowering nearly 700,000 employees worldwide to reach their full potential. We leverage innovative technologies and a passion for people to deliver the best experience possible – every single day. Now, we're looking for someone like you to be part of our exceptional team.
What You'll Do
As a Remote Customer Service Representative, you'll be the frontline hero, handling high volume inbound calls (40+/day) and engaging in some outbound interactions. Your primary focus will be enrolling clients in benefits, ensuring they receive the support they need. Additionally, you'll become the go-to expert, answering questions and resolving issues like a pro. From authenticating callers to troubleshooting various inquiries, you'll play a vital role in creating a positive and seamless customer experience.
What We're Looking For
We believe that a diverse and passionate team makes all the difference. To join us on this exciting journey, you'll need a combination of the following skills and experiences:
A curious mind with at least 2 years of college courses, an Associate's Degree with previous call center experience, or 2 years of customer service and office experience or call center experience. We value knowledge and dedication, no matter the traditional path taken.
Embrace change and possess the ability to adapt effortlessly to multiple systems. We're all about innovation and finding better ways to do things.
A quick learner who thrives in a fast-paced environment. Your passion for continuous growth will be valued and nurtured here.
Stellar communication skills – you can articulate solutions and provide empathetic support to our valued clients.
The ability to handle back-to-back calls (40+/day) with grace and efficiency. Your talent for multitasking and prioritizing will be highly appreciated.
A genuinely caring and empathetic nature that shines through in every interaction. We put people first, and your compassion is essential to our mission.
What You'll Get
Joining our team means becoming part of a warm and inclusive work culture that supports your personal and professional growth. We'll invest in your success, providing you with the training and resources needed to excel in your role. Additionally, you'll have the chance to work remotely, enjoying the flexibility to balance work and life seamlessly. Be prepared for exciting challenges, rewarding experiences, and a team that values your contribution.
Ready to Begin Your Journey?
This is your opportunity to make a difference while achieving your full potential. Embrace the day and let us put our expertise to work for you! Your bright future awaits – join us and be a part of something remarkable.
Employment Type: Full-Time
Salary: $ 16.00 Per Hour