Hr Executive Support Specialist - Remote | Wfh

Are you ready to join an exceptional team dedicated to providing top-notch support to executives, HR business partners, and administrative assistants? We are seeking an enthusiastic and skilled HR Executive Support Specialist to join our dynamic team in the Americas region. As part of our family, you'll play a crucial role in delivering outstanding customer care while tackling a variety of engaging tasks related to HR transactions, benefits, compensation, and more!
What You'll Do
Delight our valued customers by responding to high-touch and complex inquiries via email and phone during regular business hours.
Utilize our cutting-edge HR case management and knowledge management systems to track inquiries and cases efficiently.
Tap into your problem-solving skills by researching and analyzing data across various systems, resources, and tools to provide accurate answers.
Collaborate effectively with other HR teams, including Legal and Centers of Excellence, to resolve intricate issues and ensure seamless operations.
Apply your expertise and judgement in processing complex inquiries while adhering to standard procedures and Service Level Agreements.
Embrace exciting challenges by participating in special assignments or teams as assigned.
Requirements
Minimum 3 years of experience in HR, call center, or customer care (with a Master's degree, minimum experience is 1 year); or relevant applicable experience (High School diploma or equivalent plus 7 years of work experience is acceptable).
Proven track record in providing a "white glove" level of dedicated customer support with the utmost confidentiality, particularly with executives and senior leadership.
Advanced specialized knowledge in various HR areas, such as Benefits, Leave Administration, HR Tools like Workday & ServiceNow, and more.
Excellent communication skills, both written and oral, to effectively engage with stakeholders.
High degree of integrity and ethics in implementing corporate policies and procedures.
Ability to work independently while fostering collaboration with key partner groups.
Preferred Qualifications
Bachelor's Degree or equivalent HR work experience.
Experience with ServiceNow case management.
Fluent in French.
Join Our Inclusive And Innovative Culture
We are proud of our diverse and talented team members who continuously drive breakthrough innovation. Embracing diverse ideas in an inclusive environment is at the heart of our success. We encourage respectful challenges and a collective approach to problem-solving. As an equal opportunity employer, we are committed to fostering an inclusive and diverse workplace.
Our U.S. Hybrid Work Model
Starting September 5, 2023, our U.S. Hybrid work model offers flexibility with three days on-site (Tuesday and Wednesday) and one additional day of choice. Fridays will be remote-working days unless business critical tasks require onsite presence.
If you are passionate about providing exceptional support, join our team today! Please click the link below to apply.
Apply Now
Note: Under New York City, Colorado State, Washington State, and California State law, the expected salary range for this job is $72,880.00 - $114,600.00. Our benefits package includes bonus eligibility, health care and insurance benefits for employees and their families, retirement benefits, paid holidays, vacation, and sick days. Learn more about your rights and benefits here.
About Us
We are a leading company committed to enhancing workplace culture and delivering exceptional services. Our support functions, including HR, Finance, IT, Legal, and more, form the backbone of our organization's success. Join us on this exciting journey, where your talents and dedication will be valued and recognized.
Search Firm Representatives: Please Read Carefully
We do not accept unsolicited assistance from search firms for employment opportunities. CVs/resumes submitted without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral without a pre-existing agreement. Thank you for understanding.
Employment Type: Full-Time
Salary: $ 70,000.00 Per Year