Technology Service And Support Specialist - Remote | Wfh

Join our dynamic team and be part of a revolutionary organization dedicated to transforming education! We are a leading provider of innovative and immersive learning experiences, offering traditional in-person education, cutting-edge virtual reality schools, and exclusive VR-based student field trips and programs. Our passion lies in delivering a rigorous liberal arts and sciences curriculum, tailored to meet the diverse needs and lifestyles of families.
In addition to our commitment to students, we also serve the wider education community through specialized branches focusing on education management services, curriculum development, teacher certification, and professional learning. Our mission is to advance the field of education by developing groundbreaking tools and resources, making classical education accessible to every family.
As a Technology Service & Support Specialist, you will play a vital role in ensuring the effective utilization of our technology resources. Your friendly and expert support will empower our staff, assisting them with software, hardware, and other technology systems to complete tasks and overcome challenges. While this position allows remote work, we are seeking candidates who reside in the Naples/Ft. Myers, FL, or surrounding area.
Here are the exciting responsibilities and essential duties that await you:
Services
Travel to regularly and as needed to provide exceptional support services.
Collaborate with our dedicated team headquarters, making regular visits to offer on-site support.
Respond promptly and professionally to customer inquiries via phone, email, and computer chat.
Train and assist fellow staff members in troubleshooting and diagnosing technical issues.
Manage Help Desk tickets efficiently, ensuring timely resolution and maintaining detailed documentation.
Conduct troubleshooting procedures, utilizing diagnostic tests and remote access to resolve problems.
Run diagnostics to identify and address technology-related issues effectively.
Escalate complex issues to the appropriate level of support.
Install, repair, and make changes to technology hardware and software.
Proactively follow up with customers to ensure complete resolution of issues.
Provide technical assistance and guidance to users, empowering them to navigate new software and technology equipment.
Resolve problems related to networks and other technology systems.
Seek feedback from customers and monitor correspondence to continuously improve training methods.
Generate reports analyzing common complaints and problems to drive proactive solutions.
Install or update software to rectify issues.
Support the inventory management of technology equipment.
Demonstrate a comprehensive understanding of diverse computer systems and networks.
Uphold knowledge of technology security and data privacy applications.
Set up workstations with computers and peripheral devices, such as routers and printers.
Conduct regular checks on computer hardware to ensure optimal functionality.
Install and configure software and functions as per specifications.
Maintain local networks to maximize performance.
Provide orientation and guidance to users on the operation of new software and technology equipment.
Support upgrades and perform routine maintenance tasks.
Maintain accurate records and logs of repairs, fixes, and maintenance schedules.
Carry out any other duties assigned to support our dynamic team.
Requirements
Computer Skills:
To excel in this role, you should possess knowledge of spreadsheet software and word processing software.
Microsoft Certified Systems Engineer designation is preferred.
Minimum Qualifications
While remote work is available, we prefer candidates who reside in Naples/Ft. Myers, FL, or the surrounding area.
You should have a minimum of three years of broad and increasingly responsible experience with computer information systems and organizational procedures.
Additional Qualifications
Flexibility to work a variety of shifts with minimal notice.
Willingness to work regular overtime as needed.
Excellent oral communication skills to provide clear and concise support.
Attention to detail in order to maintain comprehensive notes on tickets.
Strong organizational skills to manage Help Desk tickets efficiently.
Ability to diagnose and resolve basic computer technical issues.
Dedication to upholding and promoting the school's mission, vision, and values in all interactions.
Employment Type: Full-Time
Salary: $ 13.00 27.00 Per Hour