Admin / Customer Service Representative

Belzona Florida is the authorized distributor for Belzona products in Florida. Recognized as a world leader in the field, Belzona products are highly relied upon and recommended in a variety of industrial environments. Belzona is considered to be the one-stop solution for solving an assortment of industry problems and with a reputation for products and services of the highest quality, it is essential that our people can represent the company’s values.

Our work environment includes:

• Modern office setting
• Relaxed atmosphere
• Safe work environment
• On-the-job training
• Growth opportunities
• International workforce

Were looking for an Administrative & Customer Service Assistant to join our existing Miami Lakes, FL based Admin team.

We are looking for highly motivated, detail-oriented, and well organized candidates with demonstrated ability to resolve problems and interact with customers in a friendly and professional manner. The position will require you to work in conjunction with our in-house admin team as well as our field-based sales team via phone and email to provide exceptional service to customers. Collaboration with accounting, customer service and admin teams in the Belzona corporate headquarters will also be an essential part of the role.

Key Responsibilities:

• Provide assistance with picking and packing orders for shipment as needed
• Work well with co-workers;.
• Promote company and product services to customers.
• Keep invoices, contracts and other records organized in relevant folders and binders
• Assist the sales team with day-to-day administrative operations: taking orders, general admin, maintaining accurate file records, handling phone calls
• Liaise with management team to ensure successful and cost-effective trade shows and events, paying attention to the objectives, budget, and time constraints
• Provide accurate information to customers and internal staff.
• Negotiate with vendors and suppliers
• Be friendly and approachable to customers.
• Handle problems in a friendly, professional manner.
• Be knowledgeable about company products and services.
• Understand the importance of accurate record keeping.

Requirements

Qualifications:

• Previous experience as administrative assistant in an office environment
• Deadline and detail-oriented
• Fluency in MS Office programs
• Ability to learn various software programs to be able to manage company systems
• Previous experience in a customer service role

Skills:

• Good teamwork skills
• Numerical skills
• Customer focus
• Organizational skills
• IT skills
• Excellent verbal and written communication skills
• Adaptability
• Fluency in both English and Spanish
• Flexibility

Education and Experience:

• Associate degree is preferred but not essential

Benefits

Belzona offers the following benefits:

• Paid Holidays, Vacation and Personal Time Off
• Complimentary basic life insurance
• Voluntary health benefit options
• Comprehensive health, dental and vision insurance plans
• Employee Assistance Program
• Target Bonus (quarterly and annually)
• 401(k) Plan with generous company match