Customer Service Representative Jobs

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.

We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Introduction

Are you passionate about customer service in an industry that offers stability and growth? We have an exciting opportunity in our Lakewood Ranch Call Center Team!

Our Customer Service Representatives help our customers when they have questions about their policies – absolutely no sales involved!

• This is an In-Office position which is located at 8430 Enterprise Cir, Lakewood Ranch, FL 34202

What will I be doing?

Working Monday to Friday – no weekends! Doing an 8 hour shift at a time between the hours of 8am and 6pm – no evenings or night shifts either!

You’ll be answering the phone and emails from our customers when they have questions issues around their insurance policies.

This isn’t your typical call center job, as you might need to investigate issues and research problems to make sure our customers questions are answered correctly and meet a successful and accurate resolution. This of course may mean you need to follow up once you have all the information you need.

In every interaction you’ll demonstrate outstanding listening skills while providing excellent customer service. You’ll be patient, show empathy which will further promote our reputation of integrity.

As a minimum requirement you’ll need:

• High school diploma
• The ability to type well and use a computer
• Minimum of 1 year of customer service experience

It would be nice if you also had:

• An eye for detail
• It would be great if you had a 4-40 insurance license, but don’t worry if you don’t have one, we’ll give you all the training and support you need to earn your license, and do a fantastic job.
• The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word
• The ability to take complex information and explain it in simple terms either in writing or over the phone or chat