Vice President Client Services

ElevaIT is a certified Disabled Veteran workforce solutions company disrupting the staffing industry with its data science & AI technology, white-glove customer service, and ruthless desire to get back to the basics...helping people get ahead.

The Supplier Relationship Manager (SRM) will be responsible for the full life cycle of our vendor relationships – from contract development/negotiation through program implementation. The SRM will lead discussions with clients regarding capabilities, service delivery performance, deficiencies, and development activities and drive results to improve the support provided to our client's programs.

In addition, the SRM will collaborate with the Client Services team to understand client requirements and facilitate communication and feedback to and from clients on program topics and performance issues. You will also need to be willing to have tough conversations with clients in order to drive compliance and top performance.

Required Skills:

• Schedules and lead regular client business reviews to establish performance improvement activities, identify opportunities, communicate business direction and share industry best practice
• Establish reporting dashboards, scorecards, and surveys to manage high-level client performance
• Conducts/leads regular business reviews with relevant internal program stakeholders to establish strategies for meeting business requirements
• Establishes and manages corrective action plans related to client issues
• Supports client implementations and expansion activities; data collection and validation
• Collaborates with client service teams to improve performance results and effectiveness
• Develops tools and templates to improve transparency and effectivity of performance in meeting departmental goals, supplier results and client service delivery requirements
• Directs ElevaIT's supplier onboarding and qualifications processes
• Proactively identifies/resolves technical or operational problems
• Coordinates regular audits, report findings, manage corrective action plans
• Develops contracts based on client requirements, lead-related negotiations, and manage contract lifecycle for both contingent labor and Statement of Work (SOW) suppliers
• Supports development and implementation of best practices for improving client engagement and performance
• Monitors performance across clients to establish KPI and relevant compliance topics
• Manages client relationships and overall supplier performance across client portfolio
• Coordinates efforts with customer support teams to optimize ElevaIT's client base
• Identifies potential contingent labor and SOW opportunities through networking and relationships
• Provides feedback to clients, conducts regular client reviews to establish performance improvement activities, communicate business direction and share industry best practices

Experience:

• Competent with industry-related technology tools (i.e. Fieldglass, Beeline, IQNavigator, Wand, Workforce Logiq, etc)
• MSP experience required
• Supplier diversity experience is preferred
• 5+ years of experience in procurement, supplier/client management