Vice President, Customer Engagement Center Technology Service Products

JOB SUMMARY

As a senior member of the CEC Product Management and Agent Services Team, the Vice President, CEC Service Products will manage a group of technologies that support key business capabilities to support associates at properties and centers to drive reservations and customer engagement including:

• Empower Reservations (Reservation APP/Group & Inventory for Property Reservations)
• Empower Customer Engagement (Engage CEC)

The VP drives technical product vision and strategy for the group in partnership with business stakeholder groups and ensuring alignment with overall business objectives, KPIs and financial targets. They lead multiple product teams to align with the vision and ensure a strategic lens is applied to all decisions made. The VP leads management and execution of the overall product roadmap for the group; not only at the strategic level, but also tactically day-to-day by diving deeply into business, product, and technical domains. They also ensure overall group roadmap alignment and prioritization so that the work of product teams focuses on development and enhancement of capabilities with maximum value that aligns with the overall business strategy.

The VP brings strong product-oriented thinking combined with a relentless focus on the end user. They are an experienced storyteller and evangelist, communicating the need for data-driven decision making, prioritization and execution of key strategies needed to optimize product portfolio performance aligned with strategic objectives.

CANDIDATE PROFILE

Education and Required Experience

• Ability to simultaneously manage multiple projects.
• Demonstrated strong presentation, negotiation, and persuasion skills with experience building business cases to drive investment and resource decisions.
• Significant experience and success in implementing new business applications with complex technology integration and business process change on time, on budget, and with high client satisfaction.
• Demonstrated ability to assess end user/customer needs, creatively approach solutions, and decide and influence appropriate course of action.
• 4-year degree from an accredited university, preferably in a technology or business discipline.
• Ability to solve problems quickly and think creatively.
• Direct management of complex budgets in excess of $10M in direct and indirect costs.
• Direct management of cross functional, sourced, and matrixed teams.
• Dynamic interpersonal skills including team player that works well with counterparts from various functions/departments and has the ability to influence the work of counterparts without direct reporting accountability.
• 12+ years in technology, product management and/or business consulting, demonstrating progressive career growth and patterns of exceptional performance.
• Executive level communications skills with sensitivity to global workforce, customer and communication needs.
• Thrives in a fast-paced, customer driven environment.

CORE WORK ACTIVITIES

• Advocate for the end user by developing a deep understanding of their needs through feedback and research.
• Plan delivery, integration & test, and post-launch support for all the elements required in product delivery and operation working with applicable teams.
• Manage project/scrum teams based upon roadmap(s). Meet regularly with the team(s) to gather work statuses, discuss obstacles, provide advice, guidance, encouragement, and constructive feedback to ensure deliverables are met timely.
• Effectively presents group opportunities in leadership discussions/funding decisions.
• Collaborate across teams, and creatively solve problems to constructively balance priorities and overcome or remove blockers required to successfully deliver a new product or feature.
• Partner with solution architects and software engineers to determine best technical implementation methods as well as a reasonable implementation schedule.
• Provide direction for the technology development, including cost estimation, budget management, scope and delivery strategy definition, and establish milestones/schedules
• Maintains high performance levels by attracting, developing, and retaining talent, managing performance, building career paths, and aligning performance and rewards to company goals.
• Understand how our business and technology needs are evolving and provide insights and recommendations as you partner with key stakeholders to identify short-term solves, bridge strategies, and long-term visions for product group.
• Champion excellence in business ethics and integrity, social responsibility, cross-cultural effectiveness, and associate engagement.
• Ensure optimum level of demand management and capacity planning across the group’s people, process, and technology as the owner of its KPIs inclusive of business and financial metrics of performance.
• Own the quality and overall group’s product performance, leading user testing and establishing KPI monitoring with QA partners.
• Ensure high-level roadmap alignment across portfolios where required, and influences and aligns portfolio backlogs across the organization to support broad initiatives and client needs.
• Partner with Infrastructure Delivery, Enterprise Architecture & Shared Platforms, and Security to effectively prioritize infrastructure updates, bug fixes/defects, and technical debt/refactoring within product backlogs.
• Ensure management and execution of the technology roadmaps and backlogs across the group to implement product capabilities.
• Actively drives adoption of Technology operating model changes.
• Develop individual and/or unified technology product roadmaps across the group’s multiple domains, ensuring critical requirements are identified, the best solutions for the customer are delivered every time, and alignment with portfolio objectives.

California Applicants Only: The salary range for this position is $190,237 to $ 280,567 annually.

Colorado Applicants Only: The salary range for this position is $177,612 to $253,698 annually.

New York City & Westchester Applicants Only: The salary range for this position is $205,114 to $297,322 annually.

Washington Applicants Only: The salary range for this position is $190,237 to $280.567 annually. In addition to the annual salary, the position will be eligible for annual bonus and restricted stock units/stock grants.

This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott International is an equal opportunity employer. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.