Technical Systems Analyst Jobs

The Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. MassDOT’ s divisions include Highway, Aeronautics, Registry, Rail & Transit and Programs &Planning. There are approximately 3,600 employees that work in the department. In addition, the Massachusetts Bay Transportation Authority (MBTA) and Regional Transit Authorities (RTA) are subject to oversight by MassDOT.

MassDOT is looking for a Technical Systems Analyst to join the IT support team. The Technical Systems Analyst is responsible for providing second level support to applications within MassDOT by handling incidents and requests that have been escalated by lower tier support teams. The incumbent will provide support to end users through various communications channels including over phone and email. The Technical Systems Analyst will develop solutions for software and applications problems and requests in additional to analyzing incident data to identify trends and opportunities for process improvements.

The primary work location for this role will be at 10 Park Plaza, Boston, Massachusetts 02116. The work schedule for the position is Monday thru Friday 9AM to 5PM EST with flexibility and as based on operational needs.

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

Duties and Responsibilities:

Preferred Knowledge, Skills, and Abilities:

Education and Certification(s):

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

All job applications must be submitted online through MassCareers to be considered.

Please provide a complete/accurate and current resume/application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

See Preferred Qualifications

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!

• For questions regarding the job posting, please email Alaina Seitz at [email protected].

• For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.

• For a disability-related reasonable accommodation or alternative application method, call ADA Coordinator, Derrick Mann 857-368-8541.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.