Business Systems Analyst Jobs

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work. SM

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Recommend controls by identifying problems; writing improved procedures
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
• Understand and communicate the financial and operational impact of any changes
• Review a variety of areas including operations, purchasing, inventory, distribution and facilities
• Contribute to team effort by accomplishing related results as needed
• Validate resource requirements and develop cost estimate models
• Improve systems by studying current practices; designing modifications
• Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
• Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required and presents findings of studies to client committees
• Maintain user confidence and protect operations by keeping information confidential
• Prepare technical reports by collecting, analyzing and summarizing information and trends
• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
• Construct workflow charts and diagrams; studying system capabilities; writing specifications
• Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• ITIL Foundations V4 certification
• 4+ years of experience working with, managing, implementing ITIL procedures & processes
• Intermediate proficiency in MS Office
• Intermediate proficiency in Visio
• Bachelor’s Degree OR 5+ years of ITIL experience

Preferred Qualifications:

• ITIL Intermediate certification
• Experience in ServiceNow platforms

Soft Skills:

• Documentation and writing skills
• Good verbal communication skills
• Stakeholder management experience
• Ability to interpret direction
• Good listening skills
• Time management skills
• Ability to run stakeholder meetings
• Quality presentation skills

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Nevada, New York, Washington or Rhode Island Residents Only: The salary range for California, Colorado, Connecticut, Nevada, Washington or New York City residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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