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Ai Business Systems Analyst
Company | eBay |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-11 |
Posted at | 9 months ago |
Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.
- Develop conversational flows to guide customers to relevant answers
- Incorporate workflow automation into the conversational experience to enable customers to self-serve
- Monitor and improve the performance of the Natural Language IVR
- Work with partners to incorporate new features to support corporate initiatives
- Assist with the development and improvement of the Natural Language IVR NLU model
- Understand the eBay ecosystem, processes, and products
- Demonstrated experience in articulating, negotiating, and refining design solutions with partners
- Experience producing performance reports, tracking KPIs
- Experience in a customer service or a contact center environment
- Comfort operating in global environments across cultures, locations, and time zones
- Hands on experience in the development and training of Natural Language Understanding (NLU) models
- Experience with productivity suites: Microsoft, Google, etc.
- Experience analyzing performance of automated self-service platforms and identifying improvement opportunities
- Experience with conversational flow design Google Dialogflow, Kore.ai, Nuance Mix, or similar platforms
- Strong abilities in sketching, mocking up, and evaluating interaction design
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