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Technical Support Analyst Jobs

Company

Tommy Bahama
Address , Seattle, Wa
Employment type FULL_TIME
Salary $22 - $29 an hour
Expires 2023-07-23
Posted at 11 months ago
Job Description
HOW WE TAKE CARE OF YOU:
  • 50% discount at restaurants and retail locations.
  • For more benefit related information please click HERE.
  • For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
  • Career advancement opportunities as we are growing!
  • Potential Annual Bonus Opportunity.
Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site
https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf
This position is on-site at our Seattle corporate office.
SET THE COURSE
The Tier 1 Technical Support Analyst performs a variety of tasks associated with providing end user software, hardware, and network support for retail, restaurant, and corporate locations. Documents, tracks and monitors problems to ensure timely resolution.
BE THE ISLAND GUIDE
  • Receive trouble reports from users and/or network alarms.
  • Other duties as required that may occasionally be necessary to support facilities.
  • Assign initial severity level for incidents.
  • Ensure the timely resolution of assigned Helpdesk tickets.
  • Troubleshoot, resolve, and document end user help requests for desktop, laptop, and peripheral problems.
  • Involve appropriate Tier II and III support resources for incident resolution.
  • Inform user groups of incident occurrences and provide periodic status and resolution ETA
  • Maintain troubleshooting documentation for frequent incident occurrences and FAQ’s for user groups.
  • Provide 1st level technical support (phone, email and in person) for retail, restaurant and corporate locations.
  • Install, maintain and configure customer hardware and software for PC, MAC, network printers and other network devices.
ESSENTIALS FOR LIFE IN PARADISE
  • CompTIA A+ certification or comparable experience required
  • 1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
  • High school diploma required.
  • Manage and prioritize multiple tasks under pressure.
  • Excellent verbal communication skills.
  • Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
  • Strong hardware trouble shooting skills.
    • Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
    • Manage and prioritize multiple tasks under pressure.
    • Excellent verbal communication skills.
    • Excellent phone and e-mail etiquette and customer service skills.
  • Excellent phone and e-mail etiquette and customer service skills.
Multiple factors will vary the applicable rate of pay for this role, including an individual’s experience, knowledge, and skillset, as well as work location and available budget.
Rate Range: $22.00 to $29.00 per hour
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama participates in E-Verify. Details in
English and Spanish
. Right to Work Statement in
English
and
Spanish
.