Strategic Client Success Partner

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Job Title: Strategic Client Success Partner (Account Manager) - REMOTE

Vertical: Technology, Media, Entertainment & Hospitality

Position Type: Full Time / Exempt

Location: Work From Anywhere - US

About the role:

As a successful Strategic Client Success Partner at Sterling, you are responsible for the satisfaction and retention of clients in your book of business. You will help to expand the Sterling footprint with your clients while developing and maintaining amazing relationships with them. At Sterling, our vision is to make the world a safer place. We achieve that vision by delivering a simpler, smarter background screening and onboarding experience for employers worldwide.

This Is What You’ll Do:

• Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for your clients
• Conduct regular business reviews using value-add propositions to mitigate client risk and enhance background screening programs
• Become an expert in the staffing industry and utilize your subject matter expertise to understand each client's organizational dynamics
• Map client business requirements to Sterling’s technology capabilities, identifying gaps, omissions, and process optimizations
• Maintain ownership of your book of business of approx. 8-12 accounts, worth several million dollars
• Champion successful client outcomes and innovate ways to improve our service delivery
• Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability
• Develop strategic account plans to grow client revenue and achieve world-class client satisfaction
• Be a trusted advisor to your clients & the "go to" person for their strategic account needs

This Is The Job For You If You:

• Have an innate curiosity and desire to understand how things work
• Are a solutions-focused problem solver that thrives on challenges
• Are a high-energy self-starter
• Love to build relationships and gain the trust of clients and your team

This Is What We're Looking For:

• Proven success in account management/client success/sales
• Excellent communication skills to deliver clear messages and create positive, impactful experiences for clients
• 4+ years of Client Success Partner (or Account Management) experience supporting enterprise level clients
• 4-year degree strongly preferred
• Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections
• Prior experience in Technology, Media, Entertainment or Hospitality
• Strong program management, presentation, and negotiation skills
• No current travel is required, but when resumed, up to 25%

The pay range for this position is $72,000 to $88,000. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in a generous Client Success bonus plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.

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Equal Employment Opportunities at Sterling

Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.