Client Success Manager, Travel

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who We Are

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,000 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 950+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Manager to help with the delivery and execution of our solution to our new and existing Enterprise level business clients in the US + EMEA region. This individual should be a phenomenal teammate, interested in building a new business unit, and be motivated by success.

This Includes

The Client Success Manager will work with the Travel Sales team and management in the execution of strategies and tactics designed to increase growth of the Enterprise Travel client base, improve client retention, upsell to increase revenue, identify opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize Flywire’s Payment Solution.

• Creating the ideal strategy for each Travel business client to maximize money moved and increasing revenue through up-selling
• Building and maintaining strong relationships and communication within Enterprise level Travel business client accounts
• Strategic Consultation - Become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy. Also provide a feedback loop for The Client, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.
• Execution and results oriented - A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.
• Working with existing business team to build out standard methodologies for client on-boarding
• Providing clients with analytics and additional reporting mechanisms
• Developing and maintaining a current knowledge and understanding of all services provided by Flywire and maintaining, at all times, a professional and ethical relationship with Travel clients when representing Flywire

Qualifications

Here's What We're Looking For:

• 5+ years of relationship management, account management experience or similar role
• Proven track record of strengthening and growing new and existing client relationships
• Preference to candidates in a central or eastern time zone
• Excellent interpersonal, analytical and planning skills
• Experience in inside sales, handling customer objections and leading customer relationships
• Willingness to travel 25% of the time
• Proficient presentation skills: ability to address all levels including senior executives
• Salesforce, GSuite, Asana, Jira, Slack, Looker, Smartsheet experience is a plus

Additional Information

What We Offer:

• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Be a meaningful part in our success - every FlyMate makes an impact
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.