Strategic Partner Success Manager Jobs

You have 3+ years of experience in a client-facing sales / account management role or related experience

Manage merchant relationships across your region, while building towards business goals

Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform

You have knowledge of Excel (can maintain complex spreadsheets) / Google Sheets (can maintain complex spreadsheets)

You manage a book of business, with clients in small to mid-sized markets

Present quarterly business reviews that highlights wins and opportunity areas for your merchant accounts

Strong organizational and time management skills.

Management and organization of billable/ad hoc tasks and associated resource scheduling, quoting, and invoices with internal teams.

A bachelor's degree or equivalent in IT, Business, Finance, Marketing, or previous sales experience would be highly regarded.

Workflow management – professional services.

Collaborate with managers/teams, Partner Integration in the development of delivery plans and milestones.

Conversion of expired/redundant Partner support contracts to current PIA product offering.

Learn and develop skills in delivering expert quality end user demos of access control and visitor management solutions.

Experienced in technical sales and account management.

Performs other related duties as assigned by management.

Develop programs for upselling or cross-selling relevant products or services that could benefit the partner's business further.

Monitor customer satisfaction, gather feedback, and share results to continuously improve the partner experience and ensure future success.

Manage a travel schedule comprised of weekly trips - meeting with technology partners, branch locations.

Strong experience in project management

5+ Years experience in a customer-facing role within a high growth education services, EdTech or SaaS company OR

Excellent ability to thrive in collaborative, remote, and fast-paced team environment with some ambiguity

Outstanding organizational skills, with the ability to prioritize multiple tasks and requests against business outcomes

Strong experience with Salesforce, Google Suite, Excel and Slack.

A combination of customer facing experiences and a background in academic instruction, administration, or teaching

Strong experience in project management

5+ Years experience in a customer-facing role within a high growth education services, EdTech or SaaS company OR

Excellent ability to thrive in collaborative, remote, and fast-paced team environment with some ambiguity

Outstanding organizational skills, with the ability to prioritize multiple tasks and requests against business outcomes

Strong experience with Salesforce, Google Suite, Excel and Slack.

A combination of customer facing experiences and a background in academic instruction, administration, or teaching

Proven project management experience (participant or leader); ability to balance multiple initiatives and prioritize time efficiently.

Crisis management experience a plus.

Confirmed leadership abilities through work experience; able to influence internal and external collaborators that result in positive outcomes.

Basic Qualification - Production Readiness Manager

4+ years of proven experience providing technical support for sophisticated software and environment issues with a confirmed grasp of underlying technologies

Bachelor’s degree in Computer Science or equivalent real-world experience.

5+ year Customer Success and SaaS Account Management experience, with an emphasis on renewals and expansion

Interpersonal skills, including relationship building, stakeholder management and collaboration with a cross-functional, global team

Experience navigating a wide range of contracts and legal discussions with end users, procurement teams, and c-suite stakeholders.

Experience in facilitating professional communication across multiple stakeholders, including internal teams, partners and customers.

Competency and knowledge in B2B or SaaS sales

Comfortable with a CRM. Experience with HubSpot and/or Salesforce is a plus

3-4 years of relevant experience in account management, implementation/onboarding or marketing, preferably for a startup or tech focused organization

Brainstorming and strategizing ideas for building and growing partner offerings, implementation, and experiences

Ability to think holistically - customer/partner experience focused from 360 degrees

Manage the creation of all launch deliverables including co-branded landing pages, partnership announcements, social campaigns, co-branded assets, etc

You have strong communication skills and building meaningful relationships with clients is important to you

You’re forward-thinking and are always looking for ways to improve our partner’s experience

7-10+ years of implementation/partner management experience in the technology industry, preferably software industry. Experience should include relationship management.

Viewed by peers as a leader and top contributor and by line management as a key business partner.

Use the partner relevant experience to ensure customer success while implementing Oracle solutions.

Identify steering committee (participants, roles, responsibilities).

Excellent communication and cross-functional teamwork skills. Able to handle complicated meetings with internal and external senior executives

Preferred personal characteristics and leadership skills

Outstanding organizational and project management skills, and the ability to manage multiple tasks and requests

Become knowledgeable about product analytics.

Advocate for the best customer experience.

Excellent verbal and written communication skills including demonstrated effectiveness at preparing, orchestrating and leading quarterly and executive business reviews

Experience with CS and CRM tools (Salesforce, Gainsight, etc.)

Own leading and lagging indicators of success.

Experience managing communities and can provide examples of the size of the communities they manage

Years of Experience Required – 1-2 years

Experience managing a partner and customer community and can provide examples. Nice to have experience managing a Microsoft partner community.

Been in a Partner or Customer Success Manager role

Great interpersonal and communication skills

Excellent organizational skills and attention to detail

Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.

Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.

Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.

Effective communication and presentation skills

Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.

Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.

Design and execute programs intended to help our partners meet their growth, customer experience, and product/tech requirements.

Experienced in project managing internal and external initiatives, PMP certification a plus.

Proactively monitor risk indicators and collaborate internally to ensure Palmetto teams are properly following SLAs and SOPs that impact partner experience.

Align with sales to manage relationships, building horizontal and vertical communication frameworks to help us secure buy-in, drive urgency, and expand.

Contribute to the betterment and longevity of the team by providing feedback, training new hires, and offering solutions for process improvement.

2-3 years minimum experience managing clients or channel partners in B2B or B2B2C energy, software, or tech industries.

3+ years of experience in customer success or account management

Analyze and prioritize your pipeline, outbound activity, and continuously find ways to optimize your portfolio management strategy

Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices)

Support PM partner retention efforts through smooth onboarding of Vacation Rental Property Management partners

Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies

Relationship Management: you understand partners and customize engagement approaches; you are able to diffuse difficult, high-pressure, or contentious situations quickly

Excellent time management and organization skills

Associate’s Degree or equivalent work experience and education preferred

Prior experience as a Customer Success Manager preferred

Drive cross-functional initiatives that will improve the overall partner experience and lead to greater satisfaction and loyalty among customers.

Experience with Salesforce or other CRM

Experience with Microsoft Excel and Word

Don’t meet every requirement for the role? 

A career that’s the whole package!

Why it’s a big deal…

Are you the person we’re looking for?

Strong technical background and acumen.

Here’s What Will Give You An Edge…

3 - 5 years of experience in strategic planning, consulting or project management, with strong preference for legal industry experience

Prepare and manage project plans for implementation and execution

Strong written and oral communication skills

Collaborate with appropriate contacts for input on the initial scope and design

Prepare analysis of revenue and/or expense implications, including both hard costs and soft costs

Research and monitor trends and best practices in the general business environment, legal profession, and peer law firms

You have 3+ years of experience in a post-sales or Account Manager role or related experience

Manage merchant partners (in the SMB restaurants vertical) across your sales region, while meeting revenue goals

Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform

You have knowledge of Google Suite, including Google Spreadsheets (creating client-facing decks) and Google Sheets (can maintain complex spreadsheets)

You manage a book of business, with clients in small to mid-sized markets

Present quarterly business reviews that highlights wins and opportunity areas for your merchant accounts