Partner Success Manager [Internal Only]

This opportunity is available for current Palmetto employees only and will be accepting applications from July 25th to August 1st, 5:00pm PDT

Company Description

Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto is a VC-backed high-growth company with a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.

We are a remote-first company and are proud to have great people working for us all over the United States.

Summary of Role

This role is responsible for enabling and maximizing the lifetime value of our sales partners. Our partnerships are varied and expanding, including corporate lead referral and utility programs, solar sales teams, and single family rental communities. As a key member of the Palmetto Experience team, you will be “the face of the business” and main point of contact to these important B2B and B2B2C clients across North America.

You will act as the quarterback for post-sale activities, a true “team player” orchestrating cohesive action plans across multiple internal groups such operations, product, sales, and account management. Maniacally focused on metrics, you continuously set a high standard of success for yourself and your partners. You exude a strong executive presence, can speak to Palmetto’s value proposition with ease, and are comfortable communicating and building relationships with C-level clients. You are a creative, out-of-the box thinker, and your voice will be instrumental in shaping the programmatic evolution of the Partner Success team. Finally, you are a mission-driven individual, passionate about creating a better world for future generations, and will stop at nothing to see that vision realized.

Strategic & Tactical

• Partner with corporate sales on growth and marketing opportunities within the account, including seller enablement and new market launches.
• Enforce the deliverables and milestones of the partner customer journey, from handoff through enablement, and on-going support and engagement.
• Proactively monitor risk indicators and collaborate internally to ensure Palmetto teams are properly following SLAs and SOPs that impact partner experience.
• Advocate and demonstrate your partner’s success to the market, involving them in case studies, video testimonials, reference requests, VOC interviews, etc.
• Build strategic success plans and drive projects that maximize value realization based on the partner’s corporate goals.
• Communicate critical platform updates to partners with the goal of providing clarity and advanced notice, as well as driving enablement and adoption metrics.
• Ensure that our partners are properly set up to operate in their target markets, working with sales, marketing, product, ops, and compliance teams to complete.
• Design and execute programs intended to help our partners meet their growth, customer experience, and product/tech requirements.
• Align with sales to manage relationships, building horizontal and vertical communication frameworks to help us secure buy-in, drive urgency, and expand.
• Contribute to the betterment and longevity of the team by providing feedback, training new hires, and offering solutions for process improvement.
• Identify and reinforce training needs across the partner’s sales reps, monitoring their engagement and ensuring new reps are onboarded with the latest material.
• Share best practice and benchmarking metrics with partners, challenging them to be best-in-class and industry competitive with their peers.
• Schedule and lead pipeline calls with your book’s top partners on a consistent basis, leveraging data to surface macro level trends and recommendations.
• Lead or participate in business reviews aimed at documenting milestones and opportunities for collaboration according to the partner’s success criteria.

Qualifications

• Understanding of solar, renewable, electrification, or clean tech industries is a plus.
• Proven track record of success with the metrics and performance indicators listed above.
• Comfortable using PM software such as Miro, Trello, or Monday.com.
• Able to travel as needed (at minimum quarterly) to conduct on-site visits with partners. Proximity to the intended client a plus.
• Challenges the status quo and adaptable to change.
• Comfortable working in a startup-style environment with an enterprise-scale vision.
• 2-3 years minimum experience managing clients or channel partners in B2B or B2B2C energy, software, or tech industries.
• Experienced in project managing internal and external initiatives, PMP certification a plus.
• Excellent presentation, communication, and organizational skills.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

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