Client Partner - Healthcare

WE ARE

SoftServe is a global digital solutions company with over 13,000 associates working across client projects in the USA, Europe, and APAC regions. We empower talented people to change the world and understand the best way to build our future is to help you build yours. As a digital authority that advises and provides cutting-edge technology, we reveal, transform, accelerate and optimize the way enterprises and software companies do business.

At SoftServe, our mission is to enable talented people to change the world for the better. A key piece of this mission is our Diversity, Equity and Social Responsibility towards clients, partners, communities, our planet, and to each. We are a community of passionate people who take action on what matters, and we have the opportunities to make a difference through technology and corporate volunteering, improving IT education, promoting well-being, and making sustainable choices for the environment. As SoftServe grows, we make sure so does our positive impact on the world.

Our experienced Client Partners seek to uncover new opportunities and connect client’s strategic goals/challenges to SoftServe’s suite of service offerings for increased account revenue and wallet share through creation of new sales opportunities.

THE WORK YOU’LL DO

Our Client Partners are Business Development Leaders who establish themselves as experts and business allies to their clients. With a mixture of advocacy and inquiry skills, the Client Partner provides maximum value in every sales interaction. They leverage industry knowledge, challenge assumptions, ask difficult questions, bring insight and provide solutions to their client’s specific business afflictions and aspirations.

• Expected to embrace our Company Values, as a SoftServian you are committed to promoting and supporting a work environment built upon mutual cooperation and respect for one another
• As the customer champion, collaborate in cross-functional teams to build strong relationships, team up with other client partners on account, lead account development activities with customer as well as Partner teams, liaise with services teams to understand customer's business goals, project goals and success for effective cooperation
• Facilitate the opportunity and proposal management activities including: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further information and facilitate follow-up sessions with the client to monitor progress
• Develop and maintain a Key Account Plan to lead a comprehensive account strategy based on a deep understanding of the client’s pain points and goals. Build and grow relationships with relevant decision-makers that results in increased account revenue and wallet share
• Achieve superior NPS scores with clients - Provide input into Client participation in SS NPS process, monitor customer satisfaction at each stakeholder level and initiate changes needed to increase satisfaction - Provide leadership
• Ensure quality data (CRM) to enable effective customer retention and business development activities, identifying and resolving issues
• Lead business development activities, develop new opportunities in several business directions for existing client, and achieve sales booking and billing targets
• Build trust, expand network and reputation with clients at all appropriate levels, including technology and business executives to drive and execute an effective account growth strategy
• Use expertise to uncover client’s known and unknown needs and goals, communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement
• Ensure operational compliance through a deep knowledge and understanding of the organization's policies, target APMs for accounts and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Understand major IT infrastructure and Security requirements at client side
• Be an active member of our Client Partner Community and build personal capabilities through professional development (assessment and development planning activities, formal/informal trainings, external professional accreditation)

YOU ARE

• Experienced to work in a fast-paced environment; self-driven and highly motivated to excel
• Ability to track multiple Customers and manage legal process (i.e., contract renewals, negotiations, NDA, etc.)
• Previous Consultative Sales or Customer management with an emphasis on account revenue growth working with Enterprise or large ISV clients in the healthcare and/or life science verticals
• Strong negotiation skills
• Manage to strict deadlines; detail-oriented
• Strong understanding of IT Consulting and software development terms and concepts
• Ability to build a trusted rapport with clients, influence decision making and work across executive and operational levels on IT and Business side
• Strong interpersonal and communication skills. Ability to work with multi-cultural and geographically disbursed teams
• Willingness to travel a minimum of 30% to client and team locations
• Bachelor’s degree in related fields or the academic equivalent obtained through a combination of education and experience
• Maintain an in-depth understanding of technology, external regulation, and industry best practices

WHAT WE OFFER

SoftServe is people-first. Together we advise, admire innovation, and develop people’s talents in an environment where you can become the best version of yourself and thrive both professionally and personally. We care deeply about our people and are proud to have earned a position and recognized by our global team to be in the top 5% of Technology employers. We strive to provide our associates with the best professional and career development opportunities with tools to help balance professional and personal life. Our benefits packages are competitive and comprehensive with a generous medical, dental, life, leave and savings plans among other perks.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.